Reservation Supervisor / Agent

At Pullman Khao Lak Resort, you wake up to brilliant ocean vistas in our 253 rooms and pool villas. Where tropical charm meets modern tech, each room is ideal for relaxing, rejuvenating, and reconnecting with your loved one or family. Take a dip in our 1000-sqm free-form pool or try out our exciting fitness concepts.

Job Description

• Respond to enquiries about hotel products and services by telephone, fax and email according to standard guidelines
• Determine guest needs and quote the appropriate room and rate as per requirements
• Input booking information into the Reservation System
• Process amendments to reservations such as extensions, early departures, etc.

Qualifications

• Minimum 1 year of experience in a similar capacity or preferably in the area of guest services/tele-marketing
• Excellent reading, writing and oral proficiency in English language
• Proficient in MS Excel, Word, & PowerPoint