Desktop Support Engineer

• At least 1 year of working experience in related field
• Min. D3-S1 with IT background
• Hardware knowledge : Desktop PC dan Notebook (Have knowledge in printer is an advantage)
• Operating System and Application knowledge : Windows, Apple (MacOS)
• Willing to work SHIFT if needed

Responsibilities

• Analyzing, troubleshooting, and installation to several areas including desktop hardware, operating systems (Windows 7/8/10), application software and hardware related to end user computing, databases, security, printers, scanners, and any related problems Notebook hardware troubleshoot, such as RAM, Hard Disk, VGA
• Technical documentations of hardware/software additions or changes
• Updates and closures of trouble tickets and service requests from user
• Reporting, admin tasks, and IT control activities.