Community Manager

Labamu is on a mission to create a thriving ecosystem for its community of merchants through the development of LabamuConnect/ LabamuHUB, a one-stop solution for businesses from various categories. We are looking for a passionate and dynamic Community Manager to lead and manage this initiative. This role will be critical in empowering business growth, fostering collaboration, and promoting export opportunities among merchants, while also enhancing network sharing and strengthening the Labamu ecosystem.

Key Responsibilities

• Community Management
• Develop, implement, and oversee community engagement strategies to foster strong connections among merchants.
• Act as the primary point of contact and support for the merchant community.
• Build and maintain communication channels, including WhatsApp groups, Facebook groups, and Instagram, to keep merchants informed and engaged.
• Manage and moderate online platforms to ensure a positive, professional, and collaborative environment.
• Event Planning & Execution
• Create and maintain a comprehensive calendar of community activities, including workshops, meetups, and training sessions.
• Develop and execute community-focused programs such as the Onboarding and Training Program, Merchant Community Program, Expansion Program, and Gamification Program.
• Plan and coordinate branding and socialization events to increase awareness and engagement.
• Program Development
• Design and implement initiatives to promote export opportunities and strengthen collaborations among merchants.
• Develop gamification strategies to boost participation and engagement within the community.
• Partner with internal teams and external stakeholders to enhance program effectiveness.
• Content & Social Media Management
• Develop and manage content across multiple platforms (WhatsApp, Instagram, Facebook, etc.) to ensure consistent and engaging communication.
• Monitor and respond to community inquiries, feedback, and discussions in a timely manner.
• Collaborate with marketing teams to create promotional materials and campaigns for community programs.
• Reporting & Analysis
• Track, measure, and report the effectiveness of community initiatives using analytics and feedback.
• Use data insights to refine strategies and improve engagement and participation
• Provide regular updates to leadership on community progress, challenges, and opportunities.