Customer Service Representative

We offer standard and custom ingredients through our rapidly growing portfolio of GMP and non-GMP facilities worldwide, and further choice through our strong sourcing hub network. This unique hybrid option blending manufacturing and global sourcing, combined with more than 75 years of sourcing and distribution experience makes Actylis the Partner of Choice.

Position Summary

This position is an integral part of the Pharma team and plays a critical role in customer satisfaction. Requires person to work effectively with multiple sales personnel and relies on his/her experience and judgment to accomplish agreed company goals.

Responsibilities will include:

• Preparing purchase orders and sales orders, relaying pertinent order information to customers, sales, and traffic/logistics.
• Taking responsibility to provide excellent customer service, including following up on all purchase orders, tracking sales orders & sample tracking.
• Taking ownership to ensure outstanding customer experience/satisfaction and provide professional customer support by prompt handling of customer questions and concerns.
• Providing verification for pricing, inventory, terms and conditions, and special requirement as applicable.
• Preparing Letters of Credit, Shipping exception forms, credit memos, and other forms as necessary
• Being able to run a variety of reports out of Sage ERP system (training provided).
• Learning new software applications as job functions require.

The salary range for the position of Customer Service Representative is $45,000 – $60,000 per year. Many factors go into determining employee pay within the range including prior experience, current skills, location/labor market, internal equity and other factors as permitted by law.

It is preferred that the candidate be local to the Port Washington, NY office for in-person collaboration with the team.

Required Experience & Knowledge

• Minimum 3-5 years of experience in Customer Service.
• High School diploma required, bachelor’s degree is a plus.
• Strong computer skills including but not limited to PowerPoint; Excel; Microsoft Office
• Excellent communication skills
• Proven record of working across functional teams, inside & outside sales/traffic/logistics
• Maintaining a positive empathetic, and professional attitude toward customers and colleagues at all times.

Physical Demand

• Minimum 3-5 years of experience in Customer Service.
• High School diploma required, bachelor’s degree is a plus.
• Strong computer skills including but not limited to PowerPoint; Excel; Microsoft Office
• Excellent communication skills
• Proven record of working across functional teams, inside & outside sales/traffic/logistics
• Maintaining a positive empathetic, and professional attitude toward customers and colleagues at all times.
• Ability to work across functional boundaries and flexibility to learn other aspects of Actylis business such as Purchasing/Product Management/Traffic
• Highly disciplined work ethic and flexibility to work remotely.

Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand, walk, and climb or balance.

The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus.

Actylis is an Equal Opportunity Employer. Actylis US does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, merit, and business need.