Customer Service Manager

We are seeking a dedicated and dynamic Customer Service Manager to join our Service division. In this role, you will support the Service Operations Manager in delivering the long-term vision for the service department and ensure that business goals and KPIs are achieved year on year.

About The Role

On a day-to-day basis your activities will be:

• Oversee the performance and profitability of the regional service team, ensuring the highest standards of customer care.
• Conduct regular reviews of customer accounts as determined by the Service Operations Manager.
• Review service contracts and identify areas for improvement.
• Maintain strong communication with customers, ensuring a high level of customer contact.

We are looking for someone who embodies strong core leadership behaviours, including empathy and care, positive thinking, honesty and integrity, a desire to learn, aligned values, and a customer-first approach.

Here is a quick tick list of the skills we are looking for:

• Excellent interpersonal skills, including communication and relationship building.
• Strong self-management skills, including organization, planning, and self-motivation.
• Proficiency in Microsoft Office packages.

If you are passionate about customer service and have the skills and leadership qualities we are looking for, we would love to hear from you!

What we offer

Competitive salary

Attractive company pension

Company vehicle (if applicable)

Fuel card (if applicable)

Full tool kit (if applicable)

Company sick pay

Voluntary critical illness cover

Free eye tests

Free flu jabs

24/7 Employee Assistance Programme

Benefits platform with instant discounts and offers

Why choose Toyota

Toyota Material Handling is the world’s number one manufacturer of materials handling equipment providing quality sales and service support across the UK.

We foster a culture where our team members are encouraged to continually improve their processes and strive to provide the highest quality in service for our customers. We aim to create a safe environment where our team members feel valued, fulfilled, engaged and happy. We want to attract the best talent and develop our team so that they achieve their full potential.

Our commitment is to read each application carefully, however due to the high volume of applications we receive regrettably only those selected for an interview will be contacted.

Toyota Material Handling UK is an equal opportunities employer.