Customer Service Representative-I (Medical Billing Customer Serice Representative) – PFS (Remote)

Why Consider This Job Opportunity

• Salary up to $28.26 per hour
• Opportunity for career advancement and growth within the organization
• Work remotely from anywhere within the continental U.S.
• Supportive and collaborative work environment
• Chance to make a positive impact on patient satisfaction and billing resolution

What To Expect (Job Responsibilities)

• Handle customer service activities related to self-pay and insurance billing inquiries as part of the revenue cycle process
• Assist patients with billing issues, including setting up payment plans and responding to inquiries
• Provide detailed documentation of customer complaints and resolutions in the appropriate systems
• Track trends in customer service encounters and recommend resolutions to the supervisor
• Perform necessary communication and follow-up processes related to customer service

What Is Required (Qualifications)

• High school diploma or Associate’s degree in Accounting, Business Administration, or related field
• At least one (1) year of experience in revenue cycle functions within a healthcare setting
• Previous service/call center experience with strong customer service skills
• Excellent verbal and written communication skills
• Basic understanding of Microsoft Office applications

How To Stand Out (Preferred Qualifications)

• Experience in a complex, multi-site healthcare environment
• Completion of regulatory/mandatory certifications and skills validation competencies
• Comfort operating in a collaborative, shared leadership environment

#HealthcareServices #CustomerService #RemoteWork #CareerGrowth #BillingResolution

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