Hotel Front Office Team Leader
Job Description
What you’ll bring to the team
Hotel Front Office Team Leader
Location: Thorpe Park
Hours: Full time, part time, weekends & holidays
Contract Type: Seasonal, until November 2025
In this role, you will be responsible for checking guests in & out of the Cabins, serving guests in the Thorpe Shark Supplies Shop, ensuring that standard are kept to a high level throughout the Cabins and ensure the Cabins hit there KPI daily sample size targets.
Responsibilities
- Checking Guests In & Out of the Cabins
- Stocking the Cabins Shop
- Correctly storing luggage and taking it to the Cabins for arrival guests
- Ensuring KPI surveys are filled out by all guests checking out of the Cabins
- Making sure standards are kept to their highest level by completing the daily & weekly check list in full
- Cleaning all guest areas overnight to ensure it is ready for the next days operation
- Effectively dealing with guests feedback or major issues
- Showing integrity and responsibility when handling guest property and follow procedure regarding guest belongings
- Providing guests with all the correct information about there stay at Thorpe Shark Cabins
- Completing any required people management tasks for your direct reports
- Effectively communicating with all Hotel Stakeholders regarding anything that could affect the guest experience and operation
Qualifications & Experience
No previous experience required, just enthusiasm and eagerness to learn!
Show us you’re guest obsessed by being positive and helpful.
Go together to show our guests that’s you care!
Benefits
- Merlin Magic Pass: 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world!
- 25% discount in our retail shops and restaurants
- 40% discount online off LEGO, and much more!
- Free bus from Staines station for all employees?
- Fortnightly pay
- Free staff parking
- Ongoing training & development to have a longer-term career in Merlin
- Access to Perks at Work which 30,000+ national & local employee discounts
Pay Range
Compensation between GBP £11.72/Hr.-GBP £11.72/Hr.