Vice President of Operations, Claims

Location: Torrance, CA

Compensation: \(250k – \)300k On-Target Earnings

Job Overview

We are seeking a talented and seasoned executive to lead our Claim Operations team. Reporting directly to the Chief Operating Officer, you will play a pivotal role in steering operational excellence across all claims functions, including field operations and adjusting processes. Your leadership will be instrumental in achieving service standards and enhancing both employee engagement and network satisfaction, as reflected in our Net Promoter Scores (NPS).

Key Responsibilities

• Direct and oversee all aspects of claim operations.
• Champion operational excellence and ensure alignment with service standards.
• Drive employee and network satisfaction through effective management practices.
• Monitor and manage operational costs in accordance with the budget.
• Cultivate a culture of accountability and high performance within the claims teams.

Required Skills

• Proven leadership capabilities and management expertise.
• In-depth knowledge of claims operations and performance metrics.
• Exceptional communication and interpersonal skills.
• Ability to instill accountability and promote a high-performance culture.

Qualifications

• Extensive executive leadership experience in claims operations.
• Strong history of managing operational performance and achieving results.
• Demonstrated success in enhancing employee and customer satisfaction metrics.

Career Growth Opportunities

As a strategic leader within our organization, you will have the unique opportunity to influence and shape the future of our claims operations. This role provides a platform for professional development and the potential to spearhead transformative initiatives that contribute to your career advancement.

Company Culture And Values

We pride ourselves on fostering a culture of operational excellence and accountability. Our organization is committed to creating an environment that promotes high standards of performance while ensuring employee satisfaction and engagement.

Compensation And Benefits

• Competitive compensation package of \(250k – \)300k On-Target Earnings (OTE)
• Base salary of \(175k plus performance-based bonuses of \)30k quarterly, uncapped.
• 401k with a 10% match (eligible after 1 year of service).
• Comprehensive medical, dental, and vision benefits, including HSA or FSA eligible medical plans.
• 8 paid company holidays plus 1 floating holiday (eligible after 90 days of employment).
• 64 hours of paid sick leave annually.
• Structured PTO plan offering 1 week in Year 1, 2 weeks in Years 2 & 3, 2.4 weeks in Years 3 & 4, and 3 weeks in Year 5.

Employment Type: Full-Time