Online Sales Counselor

KB Home is one of the largest and most recognized homebuilders in the United States and has built over 650,000 quality homes in our more than 60-year history. Today, KB Home operates in 45 markets from coast to coast. What sets KB Home apart is the exceptional personalization we offer our homebuyers from those buying their first home to experienced buyers allowing them to make their home uniquely their own, at a price that fits their budget. As the leader in energy-efficient homebuilding, KB Home was the first builder to make every home it builds ENERGY STAR� certified, a standard of energy performance achieved by fewer than 10% of new homes in America, and has built more ENERGY STAR certified homes than any other builder. An energy-efficient KB home helps lower the cost of ownership and is designed to be healthier, more comfortable and better for the environment than new homes without certification. We build strong, personal relationships with our customers so they have a real partner in the homebuying process. As a result, we have the distinction of being the #1 customer-ranked national homebuilder in third-party buyer satisfaction surveys. Build your career with KB Home. Learn more.

JOB SUMMARY: Coordinate and handle new home sales leads generated from the internet and telephone inquiries. Will facilitate a customer inquiry through preliminary product identification and financial pre-qualification, and then schedule direct appointments with a new home community sales representatives. On occasion, will provide extra community sales coverage for New Home Sales Representatives on approved absences or assist with special events such as Grand Openings.

Essential Duties And Responsibilities

Internet & Telephone Lead Responses

• Respond quickly, accurately and persuasively to all telephone and electronic leads (email, social media, Live Chat) from various sources. The goal is to respond to all leads within 8 hours or less, but not longer than 24 hours.
• Provides consistent follow-up with all lead activities recorded at the 24 hour, 3 days, and 30 day milestones.

Pre-qualifications & Appointments

• Qualify the lead based on individual preferences and product interest.
• Conduct preliminary financial pre-qualifications for purchasing a home.
• Adept at overcoming various sales objections and concerns.
• Set and schedule appointments for on-site sales representatives.

Data Tracking

• Maintain database of leads with updated information and customer notes.
• Track and report on conversion statistics.

External Events

• Contact real estate brokers and schedule presentations for New Home Sales Representatives to increase broker participation in KB communities.
• Participate when needed at grand openings and community events.

Community Coverage

• Provide periodic back-up for new home community sales representatives during vacations/sick/personal days.

Education/Experience/Minimum Requirements

Education/Certifications/Licenses

• High school degree or equivalent required
• Associate or Bachelor’s degree preferred

Experience

• Previous sales experience required using electronic modes of communication (on-line/telephone)
• 1-3 years intermediate to advance experience using Internet, Microsoft Office, and customized database programs
• Homebuilding industry experience preferred. Ideally in new home sales.

Knowledge, Skills & Abilities

• Ability to connect with people using various electronic modes of communication
• Strong verbal & written communication, with the ability to take complex concepts and communicate accurately, persuasively and succinctly
• Action oriented, with the drive to push leads to successful closure (appointment setting)
• Proven ability of being customer centric by seeking solutions from the customer’s perspective
• Proficient in Microsoft applications, including Word, Excel, PowerPoint and Outlook. Other software experience preferred.

Work Requirements

• Ability to work flexible schedule on a consistent basis, including evenings, weekend and holidays
• Local travel required 10% of time
• This is currently a remote position but the candidate must live in the area to attend meetings in the divisional office as required.

Find out why KB Home is attracting and retaining the best employees! If you are interested and qualified, please apply now. KB Home provides above average compensation packages and earnings potential, full benefits, an outstanding 401K matching program, bonus plans and amazing promotional opportunities. KB Home is an equal opportunity employer committed to hiring a diverse work team. Diversity is important to KB Home!

KB Home and its affiliates do not accept unsolicited resumes from individual recruiters or third party recruiting agencies (collectively, “Recruiters”) in response to job postings. If Recruiters nevertheless submit one or more unsolicited resumes to any employee at KB Home or its affiliates without a valid written agreement in place for recruiting services, such resumes will be deemed the sole property of KB Home and its affiliates. No fee will be owing or paid to Recruiters who submit unsolicited candidate resumes, in the event any such candidate is hired by KB Home or its affiliates as a result of the submittal, without a valid written agreement between the Recruiter and KB Home.