Senior Business Analyst

Hard Rock Digital is a team focused on becoming the best online sportsbook, casino, and social casino company in the world. We’re building a team that resonates passion for learning, operating, and building new products and technologies for millions of consumers. We care about each customer’s interaction, experience, behavior, and insight and strive to ensure we’re always acting authentically.

Rooted in the kindred spirits of Hard Rock and the Seminole Tribe of Florida, the new Hard Rock Digital taps a brand known the world over as the leader in gaming, entertainment, and hospitality. We’re taking that foundation of success and bringing it to the digital space.

What’s the position?

As a Sr. Business Systems Analyst, you will play a crucial role in bridging the gap between business needs and technological solutions. This position requires a deep understanding of business processes, effective communication skills, and the ability to analyze and implement efficient systems to drive organizational success.

Responsibilities

• Collaborate with stakeholders to elicit, analyze, and document business requirements.
• Translate business needs into clear and comprehensive system requirements.
• Evaluate existing business processes, identify inefficiencies, and propose solutions to optimize workflows.
• Analyze existing business systems and processes to identify areas for improvement.
• Design and propose innovative and efficient solutions to enhance business operations.
• Evaluate and recommend technologies that align with customer operations goals and requirements.
• Lead and participate in the end-to-end project lifecycle, from requirements gathering to testing and implementation.
• Stay abreast of industry trends and emerging technologies to inform decision-making.
• Work closely with cross-functional teams, including business units, development teams, and project managers / business analysts.
• Facilitate communication between business stakeholders and technical teams.
• Provide support during the implementation phase, ensuring smooth transitions and minimal disruptions.
• Liaise with Learning and Development to build and deliver training sessions for end-users on new systems and processes.
• Create and maintain comprehensive documentation, including specifications, process flows, and user manuals.
• Ensure that documentation is up-to-date and accessible to relevant stakeholders.
• Monitor system performance and user feedback to identify opportunities for continuous improvement.
• Prepare reports and dashboards to communicate findings to senior leadership and key stakeholders.
• Proactively suggest enhancements to optimize system functionality.

What we’re looking for?

• Bachelor’s degree in Business, Information Technology, or a related field.
• Master’s degree or relevant certifications (e.g., CBAP, PMI-PBA) is a plus.
• Experience in the Online Gaming Industry is a distinct advantage.
• 5+ years of experience in business analysis, with at least 2 years in a senior or lead role.
• Possess a deep understanding of industry-specific best practices and trends.
• Proven experience guiding junior BAs (Business Analyst), provide mentorship, and help shape the strategic direction of projects
• Proficiency in business analysis tools and methodologies.
• Knowledge of project management principles and best practices
• Strong analytical and complex problem-solving skills.
• Excellent communication and interpersonal skills to effectively interact with diverse stakeholders.
• Ability to adapt to changing priorities and work on multiple projects simultaneously.

Certifications

• Certified Business Analysis Professional (CBAP) or similar certifications are preferred.

Preferred Skills

• Experience with Agile or Scrum methodologies.
• Familiarity with project management tools like Microsoft Project or similar.
• Understanding of ERP, CRM, and other enterprise applications.
• Knowledge of industry-specific standards and regulations.

What’s in it for you?

We offer our employees more than just competitive compensation. Our team benefits include:

• Competitive pay and benefits
• Flexible vacation allowance
• Flexible work from home or office hours
• Startup culture backed by a secure, global brand
• Opportunity help shape the future strategy of the Sportsbook

Roster of Uniques

We care deeply about every interaction our customers have with us and trust and empower our staff to own and drive their experience. Our vision for our business and customers is built on fostering a diverse and inclusive work environment where regardless of background or beliefs you feel able to be authentic and bring all your talent into play. We want to celebrate you being you (we are an equal opportunities employer)