RN Care Coach- Bilingual

A pioneer in the caregiving space, Careforth supports family caregivers across the United States to confidently care for their loved ones at home. Through a combination of in-person home visits, remote coaching and our proprietary digital collaboration app, we provide caregivers with support, guidance, confidence, and connection to resources they need. The Caregivers and families we support stay with Careforth for many years, building lasting relationships along the way. Join us today and live our values: lead with heart, cultivate trust, go beyond.

Position Summary

The RN Care Coach works collaboratively as part of a care management team to guide prospective families through the initial assessment process, assess consumer and caregiver eligibility for services, develop an initial person centric plan of care and meet established timelines for timeliness of assessment and service activation. The RN Care Coach, advocates and educates caregivers to assist with their daily health and well-being needs and that of the consumers. This position supports the ongoing care management needs of cases as needed.

What You Will Do

• Serves as the initial contact of the coaching team, provides information on SFC services and requirements while guiding the caregiver and consumer through the referral process
• Educates prospective families on the benefits of Structured Family Caregiving (SFC) services
• Coordinates and completes all applicable assessments
• Coordinates consumer service activation and ensures that all required forms and standard procedures are followed for the activation process.
• Develops strong relationships with case management entities to drive collaboration
• May provide ongoing coaching to caregiver in conjunction with coaching team as needed to drive effective utilization of established best practices and protocols
• Develops, reviews and approves each member’s plan of care on an ongoing basis
• Provides clinical consultation, training and education to coaching team
• Support continuous Quality Improvement Programs while ensuring compliance to NCQA accreditation, state or contractual requirements
• Ensures continuous survey readiness and compliance with all regulatory and accreditation agency standards
• Performs other duties as assigned

What You Will Bring

• Must hold an active Registered Nurse (RN) License with a compact licensure
• Minimum two (2) years of recent experience in direct care of elders or adults with disabilities
• Experience in case management, care planning and assessment for cases including but not limited to eldercare, people with disabilities, and other complex medical needs in a health care setting
• Proficiency in common software and web-based applications (e.g. MS Office, case management systems)
• Additional state-specific qualifications may be required.
• Fluent in Spanish – reading and writing required

Join Our Award Winning Team

Founded in Boston, Careforth’s caregiver programs and services improve health outcomes, keeping care at home longer. Additionally, our programs provide financial benefit to caregivers and cost savings to state agencies and health plans. At Careforth, we understand the challenges of caregiving and are committed to supporting family caregivers at every turn.

Caregivers play a critical role in the future of healthcare—and so can you.

Apply now!

For more information, please visit www.Careforth.com.

Careforth is an Equal Opportunity Employer*

DISCLAIMER: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.

• Careforth supports families with diverse backgrounds and as an equal opportunity employer, we seek employees who reflect the diverse population we serve. Careforth complies with all applicable laws concerning hiring and employment practices and is firmly committed to fostering and maintaining a workplace free from discrimination. We pledge to hire, train, and promote our employees without regard to race, religion, gender, gender identity, genetic information, age, national origin, sexual orientation, disability, veteran status, or any other category protected by applicable law.

Careforth strives to create experiences that are accessible and welcoming to everyone, including making www.careforth.com and the careers site accessible to any and all users. If you would like to contact us regarding the company’s diversity, equity and inclusion initiatives, inquire about a specific accessibility need or the accessibility of our website, or if you need assistance completing an application process, please contact People & Culture at 866-797-2333.