PATIENT NAVIGATOR

To continue as an eminent healthcare provider on Long Island, dedicating ourselves to providing exceptional health care for all our patients and to transform both the lives of the individual, and the community, for the better, one person at a time.

OUR MISSION

To provide access to equitable, optimal healthcare by improving the overall wellness of all individuals in our communities and delivering high quality comprehensive patient centered care.

OUR VALUE PROPOSITION

To provide whole person care that will ensure that all patients have access to primary, specialty and social health care to achieve and maintain optimal wellness at a transparent and affordable cost.

JOB TITLE: Patient Navigator

REPORTS TO: Practice Manager

The following statements reflect the general duties, responsibilities and competencies considered necessary to perform the essential functions of the job and should not be considered as a detailed description of all the work requirements of this position.

RESPONSIBILITIES:

• Greet, interview and register patients using eClinical Works
• Assist new patients with the registration process
• Check necessary documents for identification and insurance eligibility
• Orient patient and distribute patient bill of rights
• Act as information clerks to make proper referrals as needed
• Responsible for fee collection and daily cash reconciliation
• Make appointments
• Identify and link eligible patients and their families to primary care, mental health, restorative dental services, substance abuse treatment, specialty care and other required services through the LIFQHC.
• Facilitate and monitor scheduling and arranging of medical and dental appointments for patients and their families. Provide follow up services for newly diagnosed individuals who require additional services.
• Responsible for linking patients to health plans, navigate with health plans, obtain pre-authorizations and referrals for patients as needed.
• Assist with distribution of materials relating to food stamps, 340b and other related patient care related material.
• Track referrals to ensure patient access and support patients in overcoming barriers to care.
• Track specialty visits and send consults to referring providers.
• Take messages and return phone calls for patient appointment.
• Confirm patient appointments.
• Medical records maintenance.
• Sort faxes and distribute to staff accordingly.
• Other related duties as assigned.

QUALIFICATIONS:

• High School Diploma or equivalent required
• Professional, well organized and detail oriented
• Able to perform prolonged mental effort, complex Multi – tasking, organizing & priority setting
• Able to use standard office equipment (phone, fax, copy machine, scanner, email/voicemail
• Knowledge of Microsoft Office
• Experience in health care
• Bilingual in English and Spanish/Creole preferred
• Physical ability to perform functions of job (lifting, mobility and manual dexterity)

SALARY: Commensurate with experience

MORE INFORMATION: This is a non-exempt position.

The Harmony Healthcare Long Island provides equal employment opportunities to all qualified individuals without regard to race, creed, color, religion, national origin, age, gender, marital status, sexual preference and orientation, or non-disqualifying physical or mental handicap/disability in each aspect of the human resources function. Applicants as well as employees who are or become disabled must be able to perform the essential job functions either unaided or with reasonable accommodation. The Harmony Healthcare Long Island shall determine reasonable accommodation on a case-by-case basis in accordance with applicable law.