Customer Service Representative

Responsibilities

• We are seeking a Customer Service Representative to join our team
• In this role, you will communicate with customers to identify their needs, process requests, and provide helpful solutions that ensure they have a great customer service experience with our company
• The ideal candidate is friendly, determined, and can remain calm under pressure
• Identify the customer’s needs, collect relevant information, and provide solutions
• Refer to pre-made scripts for a variety of customer service topics
• Use best practices in customer service techniques to develop rapport and build relationships with customers
• Document all customer interactions
• Meet personal and team quotas
• Attend training to maintain up-to-date skills and knowledge

Roles

• Identify the customer’s needs, collect relevant information, and provide solutions
• Refer to pre-made scripts for a variety of customer service topics
• Use best practices in customer service techniques to develop rapport and build relationships with customers
• Document all customer interactions
• Meet personal and team quotas
• Attend training to maintain up-to-date skills and knowledge

Requirements

Requirements

• High school diploma/GED
• Previous experience as a Customer Service Representative or in a similar role is a PLUS.
• Comfortable using computers and customer management software
• Excellent phone and verbal communication skills
• Understanding of active listening techniques
• Ability to work well under pressure
• Highly organized with the ability to prioritize projects and manage time effectively

Benefits

Benefits:

• Bonus based on performance
• Company parties
• Competitive salary
• Opportunity for advancement
• Training & development.