Customer Service Representative – Medical Scheduler (Remote)

Why Consider This Job Opportunity

• Opportunity for career advancement and growth within the organization
• Supportive and collaborative work environment
• Work remotely from anywhere within the U.S.
• Be part of a company that prioritizes customer service and making a positive impact on consumers’ lives
• Full-time position with consistent hours from 8 am to 5 pm EST, Monday through Friday

What To Expect (Job Responsibilities)

• Manage high-volume incoming calls, focusing on scheduling, rescheduling, cancellations, confirmations, and insurance verification
• Schedule clients across multiple medical offices while considering location, facility capabilities, and insurance requirements
• Communicate effectively with clients and medical professionals to ensure a smooth scheduling process
• Maintain organized workload and prioritize tasks to promote prompt and courteous service
• Serve as a resource for both internal and external customers, ensuring a high level of service and accuracy

What Is Required (Qualifications)

• Minimum of 2 years of customer service experience with excellent communication skills
• Strong verbal and written communication abilities, including active listening
• Ability to navigate multiple computer screens while actively listening and entering information
• Experience working with EMR systems; familiarity with EPIC Hyperdrive is a plus
• Must be authorized to work in the U.S. without sponsorship

How To Stand Out (Preferred Qualifications)

• Bilingual in English and Spanish is a plus
• Previous experience in hospitals or medical practices

#CustomerService #Healthcare #RemoteWork #CareerOpportunity #CustomerExperience

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