Remote Medicaid Call Center Supervisor (Columbia, MD)

Why Consider This Job Opportunity

• Salary up to $93,574.80
• Eligible for a Hiring Company Health bonus, commission, or short-term incentive program
• Comprehensive medical, dental, and vision benefits
• Opportunities for career advancement and growth within the organization
• Supportive and collaborative work environment
• Paid Time Off (PTO) and paid holidays throughout the calendar year

What To Expect (Job Responsibilities)

• Supervise and motivate Customer Service employees to ensure high levels of member and provider satisfaction
• Monitor performance metrics and provide regular feedback on individual and team performance
• Act as a liaison between staff and management to communicate workflow results and solutions
• Analyze constituent data to identify trends and improve service delivery
• Ensure compliance with HR policies and remove barriers to job performance

What Is Required (Qualifications)

• 4 years of experience in a member/call center environment
• 2 years of experience leading a member/customer service team
• Bachelor’s Degree or equivalent work experience
• Proven ability to develop and coach staff on customer service best practices
• Strong analytical skills to assess performance and identify improvement opportunities

How To Stand Out (Preferred Qualifications)

• Experience in a Medicaid and/or Medicare setting

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