Director of Operations

The Director of Operations is a key leadership role that reports to the VP of Operations. This position is responsible for overseeing operational excellence, supporting the VP of Audit Operations, and providing strategic insights to drive the company’s growth and success.

Key Responsibilities

• Operational Excellence & Oversight: Drive a culture of operational excellence throughout the Audit department, ensuring processes are timely, efficient, and accurate. Collaborate with senior leadership on daily operations, budget management, and the P&L for relevant units. Continuously refine workflows and implement strategies to enhance productivity and quality.
• Regulatory Compliance & Best Practices: Adhere to HIPAA and other relevant laws, staying updated on industry standards and regulatory changes related to payer audits. Generate reports on compliance metrics and areas for improvement.
• Strategic Planning & Advisory: Provide insights to the management team, identifying operational trends, challenges, and opportunities. Develop and refine the team’s strategic plan in collaboration with leadership.
• Collaborative Leadership: Foster partnerships with account management, CORE teams, requestors, internal teams, and various business units. Oversee the ROI team’s recruitment, training, and professional development, ensuring client satisfaction and addressing feedback.
• Cross-functional collaboration: Align operational and strategic goals across departments, facilitating effective communication and execution of initiatives.

Qualifications And Attributes

• Educational Background: Bachelor’s degree in business, Healthcare Administration, or related field or equivalent experience.
• Experience: Minimum of 5 years in operations with a concentration on ROI and payer audits, and strategic leadership roles. Familiarity with M&A activities and proficiency in relevant ROI software tools.
• Regulatory Understanding: In-depth knowledge of HIPAA and related regulations.
• Skills: Strong analytical, problem-solving, and decision-making abilities. Exceptional communication, stakeholder management, and presentation skills. Proven record of accomplishment in process improvement, operational excellence, and P&L management.
• Personal Traits: Detail-oriented with an emphasis on accuracy and compliance. Capable of multitasking, managing multiple projects, and leading teams with a motivational approach.
• Strategic Insight: Ability to forecast, analyze complex data, and stay attuned to industry trends and opportunities.

Note: This job description is intended to provide a general overview of the position and does not encompass all job-related responsibilities and requirements. The responsibilities and qualifications may be subject to change as the needs of the organization evolve.

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