Intake Coordinator

The Intake Coordinator is the primary contact for participants entering the Safe Homes Strong Communities rapid rehousing program. Under the supervision of the Safe Homes Program Manager, the Intake Coordinator handles the triage and assessment of all intakes and referrals. Responsibilities include evaluating applications, determining eligibility, and ensuring compliance with program guidelines. The Intake Coordinator also guides new participants on available resources and supports their transition to permanent Safe Homes Coordinators. Additionally, the role involves managing a small caseload of long-term participants in rental assistance and voucher programs, providing safety planning, service coordination, advocacy, and support. A solid understanding of trauma and its effects is essential, as is comfort with the Voluntary Services program model.

This position operates Monday through Friday, from 9:00 am to 5:00 pm, based at House of Ruth’s (HRM) Administration Building in Baltimore, Maryland, with up to 20% travel around the Baltimore / PG County area.

Essential Duties And Responsibilities

• Utilizes a housing-first model to support program participants.
• Reviews, evaluates, and verifies all client intake information for eligibility compliance in the Safe Homes Program.
• Ensures participants are well-informed and receive culturally appropriate services.
• Triages inquiries and make contact within 24 hours, assessing needs and coordinating with service providers.
• Promptly conducts intakes and follow-ups, connecting participants with necessary resources.
• Logs and enters data into client files and tracking systems; maintains case files in line with program standards.
• Promptly responds to inquiries via email, phone, and mail.
• Conducts intake meetings to explain program policies and procedures.
• Manages and tracks the waitlist for program participants.
• Generates reports to comply with requirements and audits.
• Coordinates with team members to ensure participants complete individualized stability plans; creates and adjusts service plans with participants.
• Participates in meetings, trainings, and inter-agency groups.
• Maintains confidentiality and execute according to agency standards.
• Processes updates to applicants’ records and prepare summary reports.
• Transitions participants to permanent Service Coordinators or alternative programs.
• Manages a caseload of up to 10 participants, providing comprehensive service coordination.
• Conducts home visits in safe environments and offers one-on-one counseling; supports participants in increasing self-sufficiency skills and problem-solving.
• Distributes material goods and financial assistance according to program procedures; properly documents and justifies expenditures.
• Participates in team meetings and make recommendations on participant stay and financial assistance eligibility.
• Provides relief and backup coverage in emergencies.
• Makes offsite visits to providers and landlords.
• Recommends participants for HRM programs and represent the agency with service providers.
• Meets program quality and service targets.
• Conducts follow-up visits as per program standards.
• Maintains clear and professional case documentation.
• Other duties as assigned.
• Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Pay: $20-$22/hr

Experience, Education, Certifications/Licenses

• Two years of experience in counseling, case management, or victim advocacy. An Associate degree in Human Services may substitute for one year of experience.
• Strong interpersonal skills and the ability to relate to diverse individuals.
• Excellent time management and organizational skills.
• Clean driving record, valid driver’s license, and reliable transportation.
• Must pass a Criminal Background Check.
• Highly Preferred Skills:
• Fluency in multiple languages (Spanish, French, Urdu, or Arabic).
• Experience with the Latino immigrant community.
• Knowledge of intimate partner or sexual violence.
• Familiarity with local human services programs and housing resources.

House of Ruth Maryland offers a comprehensive Total Rewards Package that will include but is not limited to medical insurance, prescription plan, dental insurance, vision insurance, paid time off, life insurance, 403(b) retirement savings plan, and Employee Assistance Program.

House of Ruth Maryland upholds the mission of the Equal Employment Opportunity Commission by being an Equal Employment Opportunity Employer. All applicants will be considered for employment and will not be excluded because of color, race, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status or age.