Data Entry Officer

Would you like to be part of a value driven, commercially oriented international environment where we enable global trade every day? As the Data Entry Officer, you will be responsible for actively assisting in the management of terminal clients & customers including lines & agents to ensure customer satisfaction through the delivery of high service standards

WHAT WE OFFER:

At APM Terminals, we pride ourselves on fostering a culture of innovation, collaboration, and operational excellence. With a presence in over 70 countries and a commitment to sustainability, we offer unparalleled opportunities for growth and development in a diverse and inclusive environment.

Join us as we continue to shape the future of global trade and make a meaningful impact on communities worldwide. Discover your potential with APM Terminals and become part of a team that’s redefining the industry standards. Apply now and let’s build a brighter future together!

KEY RESPONSIBILITIES:

• Assists in the prompt & efficient resolution of customer complaints and concerns
• Provides updated & appropriate information on issues to customers verbally & in writing
• Responsible for collecting details, maintaining a log book of complaints and services provided to alleviate customer concerns.
• Making necessary analysis available to management on a regular basis.
• Create and maintain a database of information on customer / consignee complaints.
• Create and maintain a database on information required for and provided to a customer.
• Responsible for accuracy and timeliness of provision of information provided to clients.
• Assist in identifying service opportunities for client marketing.
• Constantly follow up on service trends, customer preferences, assists in the design of customer satisfaction surveys.
• Maintain and update customer database.
• Book for Positioning of containers
• Follow up with yard on status of positioning
• Collect data for unexamined containers and confirm payment for repositioning and reexamination
• Monitor and apply Customs Holds and Release.
• Follow up with customers and shipping line that has Long-standing containers in the yard.
• Sending of long-standing container report to shipping line and terminal.
• Book containers for customs physical examination and scanning.
• Proper documentation of customers letter of authority.
• Any other task as assigned

WHO WE ARE LOOKING FOR:

• Bachelor degree holder from a reputable institution.
• Good computer skills
• Ability to work under pressure, anticipate potential problems
• Effective customer service skills
• Sound knowledge and experience of container terminal industry
• Strong interpersonal, teamwork and communication skills.
• Fluent spoken and written English

Disclaimer: This is a fixed-term position with a duration of 1 year. While there may be opportunities within Maersk beyond the contract period, this role is specifically structured as a temporary assignment.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [email protected].