CX Data & Insights Analyst

Who We Are…

When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next…

From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.

CX Data & Insights Analyst

Your New Role…

As an Analyst for CX Data & Insights, you will play a pivotal role in telling our customers’ stories and ensuring their voices are heard across CX, Tech, and Product touchpoints. This role is focused on the creation of deep dive and quick-turn CX insight artifacts, including ongoing reporting to partner teams, feedback reporting, and ad-hoc requests from stakeholders. The ideal candidate will consistently display a customer first mindset and demonstrate an ability to leverage writing, data, design, and technology skills to clearly and efficiently communicate actionable insights to stakeholders.

Your Role Accountabilities…

• Support the creation of regular leadership reporting on the top things to know within the CX space.
• Own CX feedback program, ensuring delivery of consistent and actionable customer feedback data across all WBD products and regions.
• Draft high-quality, timely data deep dives in response to ad-hoc insight requests.
• Following major events/launches, use CX data to draft comprehensive readouts that effectively highlight our customers’ pain points, top opportunities, and what went well.
• Build and maintain strong relationships with cross-functional teams, helping to support business decisions as needed.
• Strive for more scalable and actionable insights through the use of technology; a mindset of continuous improvement is essential to success in this role.

Qualifications & Experience…

• 3-5 years relevant work experience
• Bachelor’s degree in related discipline and/or relevant work experience, with experience and/or demonstrated interest in the streaming/entertainment industry preferred.
• Analytically driven, with strong writing and communication skills, including being able to provide actionable insights to both technical and non-technical stakeholders as well as senior leadership.
• Proficient at creating stories by leveraging both qualitative and quantitative data.
• Proficiency in Microsoft Suite; experience with Salesforce and Looker is a plus.
• The ability to work quickly without compromising the quality or fidelity of insights.
• Familiarity with AI use cases within the CX and insights spaces and a willingness to learn more.
• Passionate about building and cultivating a best-in-class customer experience.
• Strong interpersonal skills and ability to prioritize requests effectively, balancing the needs of WBD and our customers.

Warner Bros. Discovery embraces the opportunity to build a workforce that

reflects the diversity of our society and the world around us. We take seriously our

responsibility to ensure equitable access to employment and opportunities in a

manner that upholds our human rights obligations. Reasonable accommodation is

available upon request for eligible candidates

How We Get Things Done…

This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.

Championing Inclusion at WBD

Warner Bros. Discovery embraces the opportunity to build a workforce that reflects the diversity of our society and the world around us. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity or expression, age, mental or physical disability, and genetic information, marital status, citizenship status, military status, protected veteran status or any other category protected by law.

If you’re a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.

In compliance with local law, we are disclosing the compensation, or a range thereof, for roles in locations where legally required. Actual salaries will vary based on several factors, including but not limited to external market data, internal equity, location, skill set, experience, and/or performance. Base pay is just one component of Warner Bros. Discovery’s total compensation package for employees. Pay Range: $56,020.00 – $104,036.00 salary per year. Other rewards may include annual bonuses, short- and long-term incentives, and program-specific awards. In addition, Warner Bros. Discovery provides a variety of benefits to employees, including health insurance coverage, an employee wellness program, life and disability insurance, a retirement savings plan, paid holidays and sick time and vacation.