Edge Operations – Middle East & Africa

Armada is an edge computing startup that provides computing infrastructure to remote areas where connectivity and cloud infrastructure is limited, as well as areas where data needs to be processed locally for real-time analytics and AI at the edge. We’re looking to bring on the most brilliant minds to help further our mission of bridging the digital divide with advanced technology infrastructure that can be rapidly deployed anywhere.

About The Role

We are seeking a skilled and dynamic Data Center Field Systems Engineer to join our team and support our operations across the Middle East & Africa (MEA) region. This role will be pivotal in delivering world-class services to our clients, ensuring the efficient installation, configuration, maintenance, and troubleshooting of critical data center infrastructure. The ideal candidate will be technically proficient, customer-focused, and willing to travel within the region to provide hands-on support in a variety of data center environments.

Key Responsibilities

• Installation and Configuration: Lead and execute the installation, setup, and configuration of server, networking, storage equipment, and infrastructure in Armada data centers, ensuring alignment with project requirements and industry best practices.
• Troubleshooting and Support: Provide on-site support for diagnosing and resolving issues related to hardware, software, and network infrastructure, ensuring minimal downtime and disruption.
• Maintenance and Upgrades: Perform routine preventive maintenance, firmware and software updates, and hardware upgrades to ensure optimal performance of data center equipment.
• Customer Interaction and Requirements: Work closely with customers to understand and gather their technical requirements, provide solutions, and ensure satisfaction with services rendered.
• Sales Support: Although this role sits within the engineering team, the daily activities will be aligned with the sales needs within the region. There are two primary functions: First, support the pre-sales infrastructure, hardware, and deployments requirements for sales-qualified customers, and second, execute on the logistics for post-sales deployments.
• Collaboration with Cross-Functional Teams: Coordinate with internal teams, including engineering, operations, and project management, to ensure seamless execution of projects and resolve issues promptly.
• Documentation: Maintain accurate records of installations, configurations, service reports, and troubleshooting activities. Ensure all changes are documented according to company and client standards.
• Compliance and Standards: Adhere to industry standards, safety protocols, and data center operational best practices, including health & safety guidelines and environmental regulations.
• Remote Troubleshooting: In addition to on-site support, assist with remote troubleshooting and diagnosis for clients across the region.
• Regional Travel: Travel extensively within the Middle East & Africa region to customer sites as needed to perform installations, maintenance, and troubleshooting.

Key Skills And Qualifications

• Technical Expertise: In-depth knowledge of data center infrastructure, including servers, storage systems, networking hardware, and virtualization technologies. Familiarity with data center management tools is a plus.
• Experience: 3-5 years of hands-on experience working in data center environments, with a focus on system installation, configuration, and troubleshooting.
• Problem Solving: Strong analytical and troubleshooting skills with the ability to resolve technical issues efficiently in a fast-paced, high-pressure environment.
• Pre-Sales Customer Experience: 3-5 years working with customers on technical/logistical requirements gathering in the field. We are specifically looking for experience helping the customer define their requirements.
• Customer Service: Excellent interpersonal skills and the ability to communicate complex technical issues in simple terms to clients.
• Project Management: Ability to manage multiple tasks simultaneously and prioritize effectively in a deadline-driven environment.
• Flexibility: Willingness to travel extensively and adapt to the varying demands of customers across diverse regions.
• Language Skills: Fluency in English and Arabic is required, French, or other regional languages is a plus.
• Certifications: We welcome all certifications, such as Cisco CCNA, CompTIA A+, Server+; or vendor-specific certifications (e.g., Dell, HPE, IBM) as well as network certifications with the likes of Juniper, etc.

Desirable Attributes

• Attention to Detail: Precision and thoroughness in the execution of tasks and documentation.
• Adaptability: Ability to work in a multicultural environment with diverse teams and clients.
• Team Player: Collaborative mindset, working well with cross-functional teams to achieve shared objectives.

The Pay Range For This Role Is

280,000 – 460,000 AED per year(Dubai/Remote)