Marketing Design Manager

Founded in the Queensland outback in 1920, Qantas has grown to be Australia’s largest regional, domestic, and international airline. Qantas has a range of subsidiary businesses that support the overall operations of the Group. The Qantas Group’s main business is the transportation of customers and freight using two complementary airline brands — Qantas and Jetstar — operating regional, domestic, and international services.

Job Description

• Design and implement end-to-end customer journeys and audience pathways across Qantas-owned channels, driving personalisation and conversion aligned with marketing goals and budgets
• Develop and optimise Qantas Airline lifecycle communications to enhance customer experiences and drive brand and revenue outcomes
• Develop a direct report, supporting their professional growth
• Permanent role based at our Mascot Campus

We’ve always been pioneers, and we’re proud to see that spirit in our people today. Our resilience has helped us through good and tough times, and it still drives us to keep pushing the challenging expectations today.

We are seeking a Marketing Manager who is passionate about creating great customer experiences. In this pivotal role, you will maintain and optimise lifecycle marketing communications that align to the marketing plan, ensuring each interaction enhances the customer experience while supporting brand and revenue goals.

Collaborating closely with our Design, Brand, Strategy and Disruptions teams, you will thrive working with complex customer scenarios. Your expertise will shape the way customers interact with Qantas, as you refine and enhance audience journeys to align with our commitment to excellence. If you have a passion for audience-centric marketing, technical, data-driven marketing. and a proven ability to drive results, this is your opportunity to make a significant impact within a world-renowned organisation.

You’ll have –

• Tertiary qualifications in Marketing, Communications or related field.
• Extensive experience in the marketing field, with strong interest and expertise in, customer journey mapping, lifecycle communications and email marketing.
• Proven ability to manage stakeholder relationships effectively, influencing outcomes and navigating complex communications issues.
• Strong interpersonal, communication, and time management skills, with a demonstrated ability to work under pressure and meet deadlines.
• Experience with project-based work, with a high level of attention to detail and accountability for decisions and actions.
• Enthusiastic about insights and data marketing, thriving in a collaborative and dynamic audience-led marketing environment.

Why Qantas?

You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.

There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.

The Qantas employee benefits program offers amazing benefits that extend well beyond travel.

• We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.
• We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave (plus superannuation payments on all paid and unpaid parental leave until your child turns 1) and additional purchased leave options for eligible employees.
• We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.
• We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan.

Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion.? We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply.? If you have any support or access requirements, we encourage you to advise us at time of application.? Your personal information will be kept confidential in compliance with relevant privacy legislation.

Be a part of something special and play your part in the Qantas story – get in touch today.

Applications close Sunday 2nd February

Please note: applications will only be considered for candidates who have the right to work in Australia / New Zealand without restriction or sponsorship.