Network Specialist – Especialista en enlace de centros de trasplantes

NMDP Mexico saves lives through cell therapy and this role will help do that by providing coordination support for transplant centers in Mexico across the unrelated donor process continuum. This will be carried out through close collaboration with many internal stakeholders at NMDP in Mexico and in the U.S. as well as external stakeholders who support the transplant process including but not limited to the transplant center clinical team. This role is critical to expanding access for patients in Mexico.

ACCOUNTABILITIES:

Provides hybrid (onsite and virtual) operational support for transplant centers based in Mexico

• Supports the onboarding and continual operational support of network transplant centers in Mexico
• Works with physicians and clinical teams at transplant center to facilitate end to end patient cases including facilitating patient typing, patient entry through search and workup to post-collection
• Proactively follows up on patient cases and provides updates to clinical teams at transplant centers
• Ensures the completion, accuracy, and timely submission of all case related documents including but not limited to registry specific forms, COFEPRIS permit documents, etc.
• Supports the financial process for transplants in Mexico in collaboration with transplant centers internal teams
• Assists with managing quality issues at transplant centers
• Supports reporting to NMDP and CIBTMR
• Commit to periodic travel in Mexico, up to 6 trips annually, 2-3 day length each
• Other duties as assigned

Collaborates with internal NMDP teams to facilitate patient case coordination

• Works closely with Clinical Operations Partner, Patient Navigation, Case Management, Search Strategy, Finance, and others to facilitate patient cases and navigate barriers on behalf of transplant centers
• Proactively provides updates to internal teams on the status of patient cases for all assigned transplant centers
• Communicates operational needs of transplant centers to internal teams and leadership at NMDP
• Other duties as assigned.

REQUIRED QUALIFICATIONS:

Knowledge of:

• English language fluency
• Medical terminology
• Basic customer service principles
• Data privacy and confidentiality principles for handling medical information.
• Proficient in using multiple software applications including Microsoft Office.

Ability to:

• Manage ambiguity in supporting patient cases
• Work well in a cross-functional and cross-cultural team
• Communicate clearly and effectively
• Work in a fast-paced environment
• Use critical thinking skills to solve complex problems
• Influence decision making without direct authority

Education and/or Experience:

• Bachelor’s Degree: healthcare administration, public health, nursing or a related discipline
• Experience working in a hospital setting or closely with clinical teams
• 3-5 years of experience in healthcare operational support, coordination, and/or related roles

Salary range (gross monthly): $30,000 – $40,000 mexican pesos.

DEI COMMITMENT:

As part of our values, we are committed to supporting diversity, equity, and inclusion at NMDP. We actively celebrate colleagues’ different abilities, sexual orientation, ethnicity, faith, and gender. Everyone is welcome and supported in their development at all stages in their journey with us.