Senior Officer

Assist in conducting and coordinating SHCC/PHC registrations and Accreditations. Preparation of PCP sites and training of the respective staff as per the quality standards.

• Support the Assistant Manager in implementing Continuous Quality Improvement Initiatives, performing but not limited to the following:
• Quality Management System.
• Attending Quality Improvement Committee meetings in assigned clinical area(s).
• Assist in developing Quality Improvement Plans.
• Patient Safety Walk rounds Program; involving analyzing and reporting on clinical practices, processes, error reporting and the environment from the perspective of patient safety.
• Sentinel Events and Root Cause analysis as per Sentinel Events Guidelines.
• Reviewing and investigating of Mortality & Morbidity cases and prepare the case report for the same.
• Manage and address patients’ complaints and patient experience surveys across the PCP sites.
• Analyzing, reporting and reviewing the effectiveness of the various initiatives and recommending and implementing further improvements (Continuous Improvement Cycle).
• Participate in Site Visits to the PCP sites to work with staff on quality management activities.
• Perform retrospective or concurrent reviews on assigned PCP sites as per their quality indicators.
• Assist in Coordinating Quality Management Activities with IHHN Directorates as assigned by the Head of Department to maximize staff expertise in the area of Quality Management.
• Assist in preparation of monthly and quarterly reports regarding the Quality Management Program and compliance with same for all assigned PCP facilities.
• Provide day to day operational support and perform other job-related duties as required.