Senior IT Executive

We are seeking a Senior IT Executive for our client, a leading Multinational F&B Group. This role is critical in supporting daily operations, improving technology adoption, and implementing strategic IT solutions to minimize business disruptions. You will be primarily based at their centrally located office, with occasional travel to physical stores for on-site support.

Responsibilities

• Provide technical support to staff at all levels, addressing any system or application-related issues.
• Test, maintain, and monitor computer systems and programs, including overseeing the installation of new software and systems, and managing user account creation and deletion.
• Monitor, troubleshoot, and resolve IT issues promptly, minimizing business disruptions.
• Help set up new workstations.
• Provide support for all outlets’ Point of Sales (POS) systems and POS backend.
• Regularly generate and prepare POS reports from backend reporting tools.
• Maintain and monitor distributed CCTV systems.
• Manage relationships with third-party vendors and service providers, ensuring high-quality services and cost-effective solutions.
• Perform other ad-hoc tasks as assigned by manager
• Quickly establish strong working relationships with customers and colleagues.
• Test and assess new technologies.
• Provide on-site support at retail stores

Requirements

• Bachelor’s degree or Diploma in Information Technology, Computer Science, or a related field
• Minimum 5 years of experience in IT management or a similar role, with a proven track record in overseeing IT infrastructure in retail or food & beverage industry
• Proficient in Windows environments (Windows 10 and above).
• Experience in helpdesk support, troubleshooting IP cameras, and SQL queries is highly preferred.
• Knowledgeable in network setup and troubleshooting.
• Positive, solution-oriented attitude with excellent interpersonal and customer service skills.
• Ability to rapidly establish good working relationships with customers, staff, and external partners.
• Strong verbal and written communication skills, with the ability to clearly explain technical issues to non-technical users
• Willing to be on standby for support, including weekends and public holidays, with flexibility to be on shift work