Client Solutions Manager

Reference Number MMH250116-13

Job Title Client Solutions Manager

Position Type Permanent

Role Family Client Services

Cluster International

Remote Opportunity None of the time

Location – Country Ghana

Location – Town / City Accra

Introduction

Metropolitan Pensions Trust Ghana Ltd is a reputable company with the vision to be the preferred lifetime financial wellness partner, with a reputation for innovation and trustworthiness.

We are hiring urgently and invite applications from suitably qualified persons for the role of Client Solutions Manager.

Disclaimer As an applicant, please verify the legitimacy of this job advert on our company career page.

Role Purpose Provide specialist customer experience analysis services which support the development of innovative solutions and make recommendations for continuous improvement efforts that enable business objectives to ensure we have an engaged client base.

Requirements

• Must have at least a first degree from a recognised university
• A second degree will be an added advantage.
• Must have not less than eight (8) years progressive experience in Pensions Operations or related Financial Institutions with at least four (4) years in a managerial capacity

Duties & Responsibilities

• Take responsibility for the formulation of operational strategy and budgets for the Operations function.
• Collaborate with other business leaders to achieve business goals related to people management, distribution, expense management, regulatory compliance and good governance.
• Introduce tactical innovations for the improvement of the administrative processes and exercise oversight responsibility to ensure timeous contribution collection and management
• Design, review and implement appropriate internal business processes, controls and procedures in back office operations.
• Provide meaningful input to decisions pertaining to corporate initiatives and operational strategies.
• Provide leadership and strong people management to drive the Pension Operations team towards the consistent achievement of desired results.
• Lead the process of understanding our client value proposition and devising tactical strategy to exceed expectations.
• Effectively manage performance within the team in order to ensure business objectives are achieved.
• Identify solutions to enhance cost effectiveness and increase operational efficiency.
• Manage financial and other company resources under his or her control.
• Perform any other related task assigned by supervisor within scope and context of role.

Competencies

Business acumen, written and verbal communication, Analytical Skills, Proficient in MS. Office (MS. Excel & Access), self-awareness.