Volunteer-Service Desk & End User Support

Volunteering is an extremely rewarding experience, our volunteers play an important role in the continuing success of SSMC. As a volunteer you will work alongside healthcare professionals providing important services to our patients and their families. While there are numerous volunteer benefits, through your generous gift of time, you can gain valuable experience and develop your personal interests and skills and in a highly rewarding environment where we always put the needs of our patients first. Volunteers are selected based on their skills, abilities, interests and experience

Responsibilities

Providing support to Senior / Desk Support Lead in the below

• Provides second-level hardware and software support (operating system, MS-office, basic network troubleshooting, hardware and peripherals), including desk-side or remote technical support for user escalations identified by the service desk
• Ensures the effective and timely resolution of technical problems and keeping customers informed of the status of their requests and finally informing the service desk of the status of calls and solutions if done
• Assists in configuring and deploying desktop/laptop hardware and software, contributing to the proper installation, maintenance and disposal of desktop computers and printers
• Assists in relocating or moving existing PCs, printers and hardware as requested by the users, service desk and the Senior Officer
• Provides technical support in setting up presentation facilities including laptops and projectors
• Assists account management application (Windows Active Directory) to create new accounts, email addresses, resets passwords and give privileges as mentioned in the IT department/section policy
• Guides and updates the register of IT assets and contributes to audits of IT licensing arrangements
• Coordinates with the procurement team to coordinate the effective and timely supply and distribution of IT consumables/peripherals
• Compiles and implement the annual IT assets verification
• Provides real-time analytics (Nexthink Platform), employee feedback and automated remediation IT needs to continuously improve the digital employee experience for the flexible workplace.
• Acts as the receiving point of new IT Assets and Utilize the Service Level Agreements with the suppliers.
• Administers printing services, it terms of installation, drivers, scanning enable and secure print solution

Required

QUALIFICATIONS

• Bachelors Degree in IT

About Us

At SSMC, we firmly believe that the human touch is a fundamental part of care. We understand that health care is both an art and a science, running deeper than simply diagnosing and treating those who rely on us. Our SSMC Model of Care puts our patients at the forefront of our purpose and at the heart of everything we do, ensuring that the needs of our patients come first. Every one of our patients receives individualized attention from a multidisciplinary team of experts who collaborate closely to deliver trusted and compassionate care. From the very first point of contact with SSMC, to the moment patients are back home, we ensure speciality-specific care at every stage and in every interaction. As one of the largest tertiary hospitals in the UAE, SSMC provides access to specialist medical treatments and advanced diagnostics, with a commitment to becoming a Destination Medical Center in the UAE and wider region.

About The Team

About Sheikh Shakhbout Medical City (SSMC)

SSMC is the largest tertiary hospital in the UAE and serves to elevate the provision of health care services in the nation under the mandate of the Abu Dhabi Economic Vision 2030.

Supported by the latest diagnostic and treatment modalities available, SSMC offers care in 44 specialties. A team of locally and internationally trained medical, clinical and admin professionals work seamlessly together, which promotes comprehensive interdisciplinary learning, allowing SSMC to become a leading hub for integrated patient-centric medical services in the region.

As the region’s leading tertiary facility, SSMC has 742 patient beds, 18 operating theatres, and includes a hybrid operating room, 26-bed neonatal intensive care unit, and the UAE’s largest pathology lab.