Events Coordinator

Our Mission– To create lasting memories for people of all generations through a shared, world-class entertainment experience

Our Values

Bring your ‘A’ game. We strive for excellence in everything we do

Lead the Way – Our associates (staff) embrace and are inspired by change Own the Fun – We revel in our guests’ enjoyment

Care Deeply – We take great care of our guests, our associates and the communities we call home

Purpose of Position

To offer the highest standards of hospitality and welcome to all guests; as the first point of contact in the venue, our Events Coordinator ensures a very happy start to our guests’ experience at Puttshack being friendly, smiley and welcoming; they have responsibility for ensuring that guests understand how the venue works.

The ultimate goal of all associates is to deliver excellent guest service, creating a unique experience for the guest which makes them want to return; you should be positive, loyal and a proud ambassador of the Puttshack brand.

Key Responsibilities And Duties

• Being the lead communication with private event booking’s clients for our private dining rooms and exclusive venue hires and reporting to your line manager for support (Events Operations Manager).
• Creating clear food and beverage pre-orders for the private events whilst up-selling our products.
• Planning logistics and operations for large and small conferences /meetings/ parties.
• Performing basic venue AV set up. (Handheld mies, projectors, lighting and sound). You will be given a full training on this.
• Sourcing and booking cool and unique suppliers as per event requests.
• Prepping your events and being present to manage the setup, bar prep, food service and anything else required to the highest standard.
• Greeting and briefing clients (event bookers) before an event.
• Inputting pre-orders through the till before each event.
• Available to work weekends and evenings only as per when events are scheduled.
• Weekly meetings with the kitchen to discuss pre-orders of food.
• Monthly stock takes of events equipment and taking ownership of this.

Our people

• Always approach guests with a smile and help to create a great atmosphere.
• Exceed our guests’ expectations by delivering service in a professional, knowledgeable and accommodating way.
• Remain calm, patient and polite if you receive guest feedback.
• Are confident, self-motivated and demonstrate a passionate commitment to the business.
• Friendly, professional, honest, reliable and trustworthy.
• Have good working relationships with everyone they come into contact with at work, behaving in a friendly, courteous and professional way.
• Bring a positive attitude to work, co-operating closely with team members and other departments to ensure that Puttshack is the best it can be.
• Set a great example for new associates.

Essential Requirements

• A passion for event planning and hospitality!
• Previous minimum 1 year experience in hospitality.
• Previous experience in event planning or project management.
• Excellent organisation skills with the ability to multitask.
• Strong computer literacy.
• The highest customer service skills.
• Quick thinking on your feet using common sense.
• Proactive and positive can-do attitude!