Back Office Support – Voice

We are seeking a professional and reliable Dispatcher to serve as the primary point of contact for both emergency and non-emergency calls. In this role, you’ll manage call logs, monitor routes, facilitate messages, support drivers, and coordinate field units.

About Us:

We’re a prominent player in the logistics industry, operating as one of the leading multi-million-dollar businesses in the USA. With three leading logistics hubs in San Francisco and servicing Amazon, we are at the forefront of innovation and excellence in our field. Our main focus lies in providing exceptional logistics services, with a specialization in parcel delivery to residential and commercial locations.

Position Details:

• Job Type: Freelance Full-time (42 hours/week). Responsible for government mandatories (Tax and other mandates)
• Schedule: 4 days’ work week, with 3 consecutive days off (between 12 am-2:30 pm Manila time) with flexibility for schedule changes based on business needs.
• Location: On-site in Quezon City, Eastwood
• Compensation: Up to PHP30,000 all in monthly salary (based on experience)

Responsibilities:

• Respond promptly to emergency and non-emergency calls, documenting crucial information accurately.
• Coordinate with various departments and field units to address issues and ensure efficient resolution.
• Monitor driver rosters, track deliveries, and maintain communication with drivers to optimize routes.
• Prioritize and organize calls based on urgency, ensuring timely response and resolution.
• Update and maintain detailed call logs and records for reference and analysis.

Requirements

Requirements:

• Strong English communication skills. (B2 or C1 preferred).
• Has experience in customer service, operations, back office, or logistics.
• Understanding logistics and critical thinking skills.
• Proficiency in MS Office.
• Intermediate to Advanced Excel Skills
• Ability to thrive in a high-pressure environment.
• Previous experience as a dispatcher is preferred.
• Exceptional multitasking and problem-solving abilities.

Benefits

Benefits:

• Paid training period to ensure your success in the role.
• Opportunity to work in a dynamic and friendly environment.
• Career growth potential within a rapidly expanding organization.