Vice President, Experiences Partnerships

At Chase Travel, our mission is to create a world-class marketplace that empowers travelers, advisors and partners to elevate every trip. As part of that mission, Chase Travel Experiences is focused on creating a marketplace with the most desired and elevated Experiences through a diverse set of products, exclusive access, and partnerships with top suppliers combined with all the benefits of being a Chase card member. This role will be critical in bringing this mission to life.

As a Vice President, Experiences Partnerships within Chase Travel, you will have the opportunity to develop and manage all aspects of our supply partnerships in this category. You will bring your strong background in contract/relationship management, negotiation, strategic planning, and managing ongoing operations to curate exceptional experiences for our customers and partners. Thriving in a fast-paced environment, you will establish partnerships that promote our business forward.

You will also work closely with our internal cross-functional team to incorporate that supply into a differentiated onsite, consumer journey. This role will require you to lead projects that span across both Lodging and Experiences and potentially other categories, providing a diverse and exciting work experience.

Job Responsibilities

• Execute against partnership strategy in order to achieve the Experiences mission.
• Create business proposals for new Experiences partnerships and articulate how they drive value as part of the overall strategy.
• Manage the onboarding, integration and ongoing operations to ensure we deliver a seamless customer and partner experience.
• Manage multiple Experiences partners and opportunities at one time. The candidate will be accountable for partner engagement and outcomes.
• Monitor the external environment for important competitive developments and potential partnership opportunities and communicate more broadly to key line of business partners as a subject matter expert.
• Collaborate closely with marketing to ensure Experiences and key partnership receive visibility and strong messaging with customers.
• Collaborate closely with product and tech to ensure key partnerships and supply are integrated seamlessly onto the CT platform.
• Define business opportunity for various customer segments, card types, and possibly partnerships that warrant something unique.
• Deliver enhanced discoverability of Experiences while considering all Chase products on key landing pages.
• Lead projects that enhance the user experiences across Lodging and Experiences categories.
• Coordinate with cross-functional teams like servicing, product, technology & design to deliver user experiences that meet Chase Travel goals.

Required Qualifications, Capabilities, And Skills

• 5+ years of travel industry experience
• 3+ years of business development and/or strategic partnership management experience
• Strong cross-functional partnership and operational management skills
• Strong negotiation skills with a track record of securing strategic agreements and managing high-profile partnership
• Strong written and verbal communications skills
• Strong analytical skills; business trend analysis, understanding impact of new supply/supply optimizations
• Willingness to travel for partner meetings, conferences, and events as required

Preferred Qualifications, Capabilities, And Skills

• Travel experience within Experiences/Tours, Activities, and Attractions highly preferred

ABOUT US

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About The Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.