Sexual Assault Case Manager

The Role:

We are seeking a trauma-informed and tech-savvy Mass Tort Case Manager with exceptional writing skills to join our team. The ideal candidate will manage cases for victims of Sexual Abuse and Sexual Assault as well as other Mass Tort litigations, working directly with claimants to gather the necessary evidence and build robust cases for our law firm partners.

Responsibilities:

• Case Management: Oversee the entire lifecycle of sexual abuse cases, from initial intake to case resolution. This position will regularly have challenging conversations about sexual violence. An ability to manage vicarious trauma and practice self-care, with support from a team and a supervisor is essential.

• Claimant Support: Provide respectful, empathetic, trauma-informed support so that claimants feel heard and supported throughout the process. While this position supports claimants in the requirements for a mass tort case, general support beyond referrals is outside of the scope.

• Evidence Gathering: Work with the Claimant and our internal teams to gather records, collect testimony, and complete court-mandated documentation as needed to strengthen compensation claims for victims and our law firm partners who represent them.

• Documentation: Prepare detailed case summaries, reports, and other documentation required for legal proceedings with perfect grammar and detail.

• Collaboration: Work closely with internal legal teams, our review & QC teams, and other stakeholders to build strong, evidence-based cases.

• Technology Utilization: Utilize our proprietary in-house case management software and other technological tools to track case progress, manage documentation, and communicate effectively with all parties involved.

• Compliance: Ensure all case management activities comply with legal and ethical standards, maintaining confidentiality and integrity.

• Continuous Learning: Openness to continuous learning and improvement through our Learning and Development programs.

Qualifications & Skills

• Bachelor’s degree in social work, Psychology, or a related field. Advanced degree preferred.

• Background in social services, victim advocacy, social services, or similar fields.

• Experience and skills in working with trauma survivors, specifically survivors of sexual violence, with respect, dignity, and trauma-informed practices.

• Maintain boundaries within the scope of the position and set and maintain expectations on requirements for claimants.

• Thorough understanding of sexual violence dynamics.

• Experience and ability to work with diverse populations and provide culturally responsive services.

• Proven experience in legal Case Management, preferably in mass tort or sexual abuse legal cases.

• Strong understanding of legal processes and requirements for mass tort litigation.

• Exceptional writing skills, with the ability to prepare detailed, accurate, and compelling case documentation.

• Experience with case management software and CRMs.

• Resilient with strong self-care practices and the ability to handle emotionally challenging cases.

• Excellent communication and interpersonal skills, with a compassionate approach to claimant interaction.

• Strong organizational and time management skills, with the ability to manage multiple cases simultaneously.

Preferred Qualifications:

• Certification in trauma-informed care or related training.

• Knowledge of current trends and developments in mass tort litigation.

• Experience working with people who are incarcerated or previously incarcerated.

• Fluency in the Spanish language is preferred but not required.

About Us:

Torticity is a growing technology-enabled provider of outsourced services for the legal industry, focused on the large and growing mass tort sector. Our Company offers a full spectrum of services designed to meet our customers’ needs and streamline their success. Our committed team strives to help those who have suffered injuries receive fair and equitable compensation for their damage. Our team is a compassionate, diverse group of people who are incredibly engaged and focused on our mission.

The company offers a competitive benefits package plus a flexible PTO plan to our employees. We have a great work environment (both remote and in-person) in a fast-paced industry. We are seeking an individual who is willing and able to be flexible and take on various roles to help move the business forward.

Torticity is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law.

Job Type: Permanent Full Time

Date Posted: January 2025