Operations Coordinator

Expleo is a trusted partner for end-to-end, integrated engineering, quality services and management consulting for digital transformation. We are a talent incubator. The time you spend at Expleo will turbo-charge your career, allowing you to work on complex technical challenges, enjoy opportunities to expand your skills and take part in inspiring, multi-disciplinary collaborations with your colleagues. Whether working on autonomous vehicles, green planes, the factories of tomorrow or cutting-edge banking technology, you will have the opportunity to become a bolder version of yourself. Let’s change the game together.

Typically working as part of a team, responsible for providing operations services in order to facilitate the effective operation of the department. Provides effective support to all internal and external clients. Works under the supervision of a senior team member. Delivers in own area and contributes to overall departmental goals.

Responsibilities

• Provides general support to the department and delivers in assigned work, contributing to overall departmental goals, policies and procedures.
• Contributes to the successful completion of department projects.
• Acts as a link connecting departments, clients and employees.
• Maintains databases, creates reports and records.
• Provides support in connection with the preparation, collation and distribution of documents.
• Documents meeting minutes and follows up on actions. Provides general support to dedicated account teams
• Co-ordinates management diaries, organises meetings and diary management for senior colleagues.
• Resolves straight forward problems and escalates issues with suggestions for further investigation and options for consideration as required.
• Documents processes and ensures they are adhered to, performs data capturing as required.
• Maintains the status of personal responsibilities and works across teams to achieve department goals.
• Plans and manages own time and work, contributing to overall on-time goals.
• Acts as the primary contact for time and expense queries, responding promptly and accurately.
• Assists with data reconciliation and support invoicing process.

Qualifications

• Matric
• An undergraduate degree or equivalent experience is preferred

Essential Skills

General:

• Shows genuine interest in the business and clients, understands how the business can contribute to clients
• Professional attitude, experience in treating stakeholders with respect and dignity
• Open to the possibility of change and considers ways to implement and adapt any changes in own role
• Excellent communication skills, communicating effectively across multiple stakeholders, with an appropriate level of detail, using language that connects with different audiences
• Comfortable supporting a demanding and dynamic team
• Able to build and maintain good relationships with internal teams and external contacts
• Ability to work without supervision
• Excellent time management skills
• Ability to handle confidential information

Technical:

• Strong administration skills and attention to detail.
• Proficient with MS Office suite of programs, in particular Excel, PowerPoint, Word and Outlook.
• Basic knowledge and experience in a client/customer service role.
• Comfortable supporting a demanding and dynamic team.
• Confident talking to stakeholders over the telephone and via email communications.
• Proficient in relevant software packages and applications.
• Able to build and maintain good relationships with internal teams and external contacts.
• Has experience in working with databases.
• Able to work on multiple systems
• Good understanding and experience with Excel. Able to produce reports
• Good numerical skills
• Basic knowledge of travel arrangements or bookings.

Management:

• Must be flexible, independent and self-motivated.
• Willingness to learn and participate in learning and training for personal and professional development.
• Good self-management with experience in delivering reliably and consistently against defined goals and adapting own approach to ensure goals are met.
• Has a professional outlook, acts with integrity at all times.

Experience

• 2 years’ experience working in an administrative role, creating and maintaining tracking spreadsheets
• Experience working with budgets, forecasts and projections