Customer Service Assistant
Job Description
Department: Hustle Notice Biz
Location: Philadelphia, PA
Compensation: $44,000 – $55,000 / year
Description
Job Description
We are seeking a dedicated and personable Customer Service Assistant to join our team. The ideal candidate will be a proactive problem-solver who thrives in a fast-paced environment and is committed to delivering exceptional customer support.
Key Responsibilities
Responsibilities
- Assist customers with inquiries, concerns, and product-related questions through various communication channels (phone, email, and in-person).
- Provide accurate information and resolve customer issues in a timely and professional manner.
- Maintain and update customer records in our database.
- Collaborate with internal teams to address customer needs effectively.
- Support the development and improvement of customer service procedures.
- Handle complaints with empathy and ensure customer satisfaction.
Skills, Knowledge and Expertise
Required Skills
- Excellent verbal and written communication skills.
- Strong organizational and time-management abilities.
- Problem-solving skills with a customer-centric approach.
- Ability to work both independently and as part of a team.
- Proficiency in basic computer applications (e.g., Microsoft Office).
Benefits
Benefits
- Competitive salary with room for growth.
- Professional development and training opportunities.
- Supportive and collaborative work environment.
- Paid time off and health insurance options.