Waitress / Waiter

• Perform the duties corresponding to the station or area where she/he is assigned by the supervisor, as per the departmental standards, policies and procedures.
• To communicate to both internal and external customers in a polite, courteous and constructive manner.
• To actively promote the services and facilities of Hotel to guests and visitors
• Assists kitchen staff in replenishing buffet items.
• Record order of guests following departmental policies and sequence of service.
• Greet guests upon arrival at the outlet and assist in seating in accordance with departmental standards and sequence of service.
• Takes guest beverage order, utilizing suggestive selling techniques, when specified on function requirements.
• Retrieve alcoholic beverage items from bar and serve to guest in accordance with the departmental standards.
• Open and serve wine /champagne bottles in front of the guest in accordance to the standard.
• Make all varieties of coffee in accordance to the hotel standards.
• Serve all food courses and non-alcoholic beverage items to guest in accordance with departmental standards and functions requirement.
• Anticipate guest’s needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
• Promote positive guest relations at all time.
• Be familiar with all hotel services/features and local attractions/activities to respond accurately to any guest inquiry.
• Handle guest complaints by following the instant pacification procedures and ensuring guest satisfaction.
• Clear each course following procedures laid down in departmental procedures.
• Answer outlet’s phone within 3 rings, using correct salutations and telephone etiquette.
• Adhere To Hotel And Corporate Guidelines.
• Maintain Confidentiality With All Guest Information.
• Practice ‘Yes I Can’ Attitude.

Requirements

• Minimum 3/ 4 years in the same position in a 4/5 star hotel or in a well recognized Bar.
• Natural attitude towards providing excellent quality service.
• Good command of English Language
• Age – 20 to 27 Years
• Able to work under pressure in a fast paced, dynamic and challenging work environment.

Salary QAR. 1600/- + Accommodation + Meals + Transportation