Referral Coordinator

Picture yourself happy at work, surrounded by teams and people who are like family. At Careline, purpose is at the heart of our employee experience, empowering you to make a meaningful impact on patients and families during their most intimate intervals of life. We live a simple Mission: serve together, provide value, and deliver exceptional care.

Careline is proudly nurse-led, bringing a deep understanding and appreciation of the caregiving profession. Our commitment to excellence has earned us the Great Place to Work Certification for the last four consecutive years. We offer professional development, a supportive culture, and unique benefits designed with your needs in mind. If you’re passionate about caring and aspire to grow both personally and professionally, you belong with us at Careline.

Exceptional Benefits:

• Medical, Dental and Vision Insurance
• Short-Term Disability, Long-Term Disability and Life Insurance
• Paid Time Off (PTO)
• 401(k) Retirement Plan
• Mileage Reimbursement
• Company Vehicle Program
• Cutting Edge Technology

Key Responsibilities

The Referral Coordinator is the central access point for all outgoing home care and hospice referrals for Careline Physician services. The Referral Coordinator will ensure outgoing referrals are properly processed, documented and the start of care occurs timely.

In this role you will be responsible for:

• Sending all outgoing home care and hospice referrals for the practice within the specified time frame
• Verifies all outgoing referrals are sent to a participating provider within the patient’s health insurance plan
• Responsible for verifying all 485s/Plan of care for home care or hospice are properly signed by the provider, sent back to the proper agency and sent internally to the Careline billing department for processing
• Communicates with providers, families or facilities when needed regarding the home care or hospice referral
• Tracks outstanding referrals to ensure the start of care is completed
• Updates the patient’s EMR to reflect the home care and hospice company providing care to the patient
• Focuses on the needs and requirements of customers, anticipating their needs, remaining sensitive to customers while performing services for them and being responsive to their needs

Required Qualifications

• Minimum one (1) year of experience in a health care setting.
• Reliable transportation
• High School Diploma GED
• Detailed orientated person who is capable of multitasking
• Strong computer skills

Preferred Qualifications

• Physician office, home care or hospice experience preferred

Location

Office Location: 770 Kenmoor Ave, Suite 100, Grand Rapids, MI 49546

Hours

• Office Hours: 8:00 am – 5:00 pm , Monday – Friday

Background Screening

Careline Health Group conducts a background screening upon acceptance of a contingent job offer. Background screening is completed by a third-party administrator, the Michigan Long-Term Care Partnership, and is performed in compliance with the Fair Credit Report Act.

Reasonable Accommodations

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Equal Opportunity Employer

Careline Health Group is an equal opportunity employer.