Remote Chat Support Agent
Job Description
Summary
We are seeking a Remote Chat Support Agent to join our team at Eastern National. As a Remote Chat Support Agent, you will be responsible for providing excellent customer service through online chat support. This is a remote position, allowing you to work from the comfort of your own home.
Responsibilities
- Respond to customer inquiries and provide support through online chat
- Assist customers with product information, troubleshooting, and order processing
- Resolve customer complaints and escalate issues as needed
- Maintain accurate records of customer interactions and transactions
- Collaborate with team members to improve customer service processes
Qualifications
- Excellent written communication skills
- Strong problem-solving abilities
- Ability to work independently and manage time effectively
- Comfortable using online chat platforms and other customer support tools
Skills
- Proficient in typing and multitasking
- Empathetic and patient when dealing with customers
- Attention to detail and accuracy
- Ability to adapt to changing customer needs
If you are a self-motivated individual with a passion for customer service, we would love to hear from you. Apply now to join our team as a Remote Chat Support Agent!