Team Member – E-visa – Operations
Job Description
Job Description
- Receive, scrutinize & verify applications / documents etc.
- Assess & appraise applications for qualifying criteria.
- Upload applications into immigration system without any errors.
- Maintain & record all application data. Update MIS reports on a regular basis.
- Handle visa application enquiries via email. Liaise with applicants via email in case of further documentation/ clarification required and to provide information about visa status with quality response and first hand resolution.
- Update the visa status onto the system accordingly.
- Handle cash and bank related transactions, if assigned.
- Adhere to Service Level Agreements (SLA) for all processes.
- Maintain compliance with VFS Global’s defined information security policies and procedures applicable to the role.
- Maintain/ adhere to the standard operating procedures, manuals etc. without deviation in process.
- Ensure that the entire process is completed within the mandated Turn Around Time.
- Ensure no penalties/ complaints are incurred and monitor, track and maintain internal errors and overstays