Operations Support Analyst

• Responsible for the efficient, effective and accurate reconciliation and monitoring of all booked investments in the Finacle Wealth Management System

How will you contribute?

• Perform preparer & back-up checker functions of all Middle Office processes.
• Directly liaise with various WM product providers to facilitate daily reconciliation of done transactions.
• Calls the attention of the WM frontline for any incomplete, missing and incorrect transactions lodged in the Finacle Wealth Management System (FWMS).
• Responsible in carrying out follow-ups and escalations to key personnel from various product providers to resolve discrepancies on done trades.
• Ensures that Mailing Instructions (MIs), Bank Confirmation Requests and Certification Requests from clients are thoroughly checked for correctness and with no irregularities, performs signature verification of client signature, collates and files these forms.
• Attain client satisfaction by ensuring that statement of accounts, certification and bank confirmations are accurate & correct, regularly generated, no printing delays, and delivered to the client or authorized recipient no later than the required TAT.
• Tracks documentary deficiency report for MI and Certification Request Form.
• Directs the overall generation, printing and supervises dispatch of client statement of account, ensuring completeness and tracking at all stages of delivery.
• Escalates to the Operations Support Department Head any matter requiring immediate resolution, long outstanding issue, unresolved discrepancies, possible internal and external regulatory issue and other related concerns.
• Involve and actively participate in various audits activities by ensuring timely submission of required documents & data; submits recommendation; and tracks resolutions of findings to ensure proper documentation and implementation of commitments.

What will make you successful?

• College graduate, preferably business course.
• Extensive knowledge of the Bank’s operations, products, and services.
• Experienced in doing reconciliation work & had exposure to customer service