Customer Service Representative – Medical Scheduler (Remote)

Why Consider This Job Opportunity

• Opportunity for career advancement and growth within the organization
• Work remotely while supporting a dynamic team
• Engage with some of the nation’s most prominent brands in the healthcare industry
• Supportive and collaborative work environment focused on helping others
• Competitive salary based on experience and skill set

What To Expect (Job Responsibilities)

• Manage high-volume phone center operations, focusing on inbound scheduling, cancellations, and confirmations
• Schedule clients for multiple medical offices while considering client location, insurance requirements, and exam types
• Communicate effectively with clients and medical professionals to provide excellent service
• Prioritize tasks efficiently to ensure smooth operation and compliance with organizational policies
• Serve as a resource for internal and external customers, addressing inquiries and schedule changes

What Is Required (Qualifications)

• Minimum of 2 years of customer service experience with strong communication skills
• Ability to navigate multiple computer systems simultaneously while actively listening to clients
• Outgoing personality with excellent interpersonal skills
• Strong verbal and written communication abilities, including active listening
• Must be authorized to work in the U.S. without sponsorship

How To Stand Out (Preferred Qualifications)

• Bilingual in English-Spanish
• Experience with EMR systems, specifically EPIC Hyperdrive

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