SR PROCESS TRAINER

PeepalCo is a canopy for brands serving India with tailored wealth-tech products, Making Money Equal for All. Founded by Ashish Singhal, Govind Soni, and Vimal Sagar Tiwari, PeepalCo’s products include CoinSwitch. The Group is backed by blue-chip investors including Andreessen Horowitz (a16z), Tiger Global, Peak XV Partners (formerly Sequoia Capital India), Ribbit Capital, Paradigm, and Coinbase Ventures.

PeepalCo is the brand name for our Group entity and will house all our wealth-tech brands. The largest of our brands, CoinSwitch, will be housed under PeepalCo, so will our forays into Indian Equities and Mutual Funds.

For more information, visit: https://peepal.co | For media queries, contact: [email protected]?

What You Will Do

• Be a subject matter expert and facilitate classroom/online training to train the employees on product & process, soft skills, customer service, tools, and procedures
• Find new ways to deliver the training to the agents more effectively. Learn new techniques to improve classroom/online facilitation skills
• Design and develop training content, organize knowledge base and publish process updates via LMS and other channels
• Build a structured approach to keep the training content like new hire training content, decision trees, knowledge base, and curriculum updated
• Monitors the performance of trainees and agents on the floor, identifies training gaps, and conducts relevant training/coaching programs
• Coordinates efforts with various stakeholders to assist in the quality improvement process of the agents
• Collaborate with the stakeholders to identify opportunities to improve processes, analyze existing workflows, identify bottlenecks, and suggest and implement enhancements to enhance the quality of response and experience.
• Foster a culture of continuous improvement, encouraging innovation and creative problem-solving to enhance overall training effectiveness

What You Should Have

• 3 to 5 years of experience working in Training domain
• Effective communication skills: Ability to help others understand the nuances of customer-facing communication across channels.
• Training Delivery and Methodologies that Facilitate Learning: Recognizes the impact of the physical training environment in facilitating learning. Integrates the adult learning theory with training content, planning, and session management. Conducts sessions in a well-organized manner to help participants stay focused on learning new content and skills. Strong group facilitation skills and planning that connects content and objectives to meaningful activities.
• Training Content Development: Designs well-organized training content with a clearly identified set of SMART and that fit the needs of learners with a broad range of knowledge and skills.
• Monitoring and Evaluating Training Effectiveness: Utilizes methods of assessing training effectiveness, including gauging learning transfer, learner interest, satisfaction, and needs. Uses behavioral objectives in measuring the extent of participants’ learning.
• Change Management: Recognizes the need for change and works to move people, processes, and systems in the new direction
• Stakeholder Management: Ability to effectively manage and govern internal and external stakeholders to accomplish a shared business vision/goal
• Team Player: Is an astute team player and can collaborate effectively to help build an atmosphere of partnership and accountability

Disclaimer: We are an equal opportunity employer committed to building a respectful and empowering work environment for all people to freely express themselves amongst colleagues who embrace diversity in all respects. Including fresh voices and unique points of view in all aspects of our business not only creates an environment where we can all grow and thrive but also increases our potential to produce work that better represents—and resonates with—the world around us.

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