TECHOPS ENGINEER
Job Description
On CoinSwitch, users can invest in Crypto with a few simple taps, either as a one-time purchase or in regular intervals through an SIP. But simplicity is not a substitute for informed decisions. A CoinSwitch user spends 27 minutes on our app—to learn about Crypto and Web3 through our educational content and understand the market sentiments through CRE8, the Crypto Rupee Index.
But we are just getting started. CoinSwitch not only plans to double down on making Crypto accessible to everyone but is on track to become the one-stop wealth-tech destination for every Indian
For more information about CoinSwitch, find additional resources here: https://linktr.ee/coinswitchcareers
About The Role
As a TechOps Engineer, you will serve as a bridge between our product engineering and support teams. This role involves resolving technical issues, writing scripts and tools to automate support tasks, and contributing to system improvements. You’ll be hands-on in both programming and problem-solving, ensuring systems operate reliably while creating tools that streamline support processes.
What You Will Do
- Act as the primary escalation point for technical issues, diagnosing and resolving system and application issues
- Develop and maintain scripts in languages like Python to automate repetitive tasks, enhance monitoring, and improve operational efficiency
- Create internal tools that help the support team troubleshoot issues, generate reports, or manage data, reducing time-to-resolution for common issues
- Investigate recurring issues, identify root causes, and work with the development team to implement long-term solutions
- Monitor system performance, identify areas for improvement, and suggest or implement optimizations to ensure reliability and responsiveness
- Maintain detailed documentation for troubleshooting, workflows, and tool usage to empower the support team and enhance knowledge sharing
- Partner closely with engineering, QA, and support teams to stay informed about product updates, ensure smooth rollouts, and provide feedback on usability and reliability
What You Should Have
- 1-3 years of experience in a technical support or operations role, ideally with programming responsibilities
- Proficiency in Python to develop internal tools and automate tasks
- Demonstrated experience in troubleshooting and solving technical issues efficiently
- Familiarity with operating systems (Linux, Windows), networking basics, and server management
- Strong communication skills and a commitment to delivering a positive customer experience
Life at Coinswitch
We take great pride in what we do and are committed to our mission. And we have a lot of fun while at it!
Here’s How We Do Things At PeepalCo
- Customer-first: That’s the North Star. Everything we do is to make our users’ investment experience better and simplified.
- Ownership: We don’t sport lab coats, but we experiment—a lot. And we take ownership. We even have a catchphrase for this: Think big, fail fast, and build better.
- Data-driven: The source of truth. Simple as that.
- Fun: PS5, anyone? Or do you prefer Foosball? Or perhaps Carrom? And yes, our HR team has a whole list of activities: Disco nights, offsites, gift boxes, and more!
Speaking of lists, the perks and benefits are so extensive, this space isn’t enough. Here are a few:
- Parenthood: Up to 8 months of Maternity leave and 1 month of Paternity leave
- Gender Reassignment Surgery: Be the best version of you! We’ll support you and reimburse your medical bill.
Disclaimer: We are an equal opportunity employer committed to building a respectful and empowering work environment for all people to freely express themselves amongst colleagues who embrace diversity in all respects. Including fresh voices and unique points of view in all aspects of our business not only creates an environment where we can all grow and thrive but also increases our potential to produce work that better represents—and resonates with—the world around us.