Commercial processing officer

• Undertake required processing and servicing activities in accordance with set operations procedures.
• Ensure operational rigour excellence in all aspects of activities, processes and procedures undertaken by the team.
• Comply with operational risk and rigour standards in respect of protecting people, customers, assets and the organisation.
• Achieve individual operational performance targets and assist in the achievement of team targets.
• Support Commercial Processing Supervisor/Team Leader to achieve individual customer service targets (both internal and external) and enable the achievement of team targets
• Action any complaints received in accordance with procedures.
• Support in providing statistical figures and MI on regular basis as requested
• Liaise with other operational units to expedite activities

Risk Management & Control

• Participate in and ensure that snap checks assigned by team manager are done
• Action remedial items as required by snap checks, RCR and audit reports
• Comply with all policies and procedures required by Bank
• Participate in the Business Continuity Management testing

Team Work

• Support and replace, if required, Commercial Processing Supervisor/Team Leader
• Work closely with other team members as one team to deliver excellent performance.
• Constantly seek to improve ways of working by challenging the status quo, sharing knowledge, experience, and best practice.
• Provide cover for other team members as required.
• Develop and maintain excellent relationship with other depts
• Support and adopt the implementation of change initiatives

Competencies

• Communication skills
• Good Interpersonal skills
• Team Player
• Coaching
• Developing self & others
• Initiative
• Change Management

Knowledge, Expertise And Experience

• Excellent knowledge of Cash products and services including mechanics, technical, operational and customer services environments.
• In-depth knowledge of relevant processes and procedures and the associated risk and rigour requirements and standards applicable
• Sound understanding of information systems used in the processes
• Excellent written and verbal communication and presentation skills.

Preferred

• Thorough knowledge of general banking practices and their impact upon customer requirements.
• Awareness of service delivery goals and objectives
• Knowledge of team interfaces with other business areas and branches
• A degree/diploma level in Finance/management/Accounting or ICSA or STEP.
• Or any relevant experience in the banking sector.