Manager – Payments

The Manager – Payments will be the senior champion for the end-to-end management of the cards payments business. This role encompasses strategic planning, administration, and execution to ensure the successful delivery of business objectives. Reporting directly to the Head of Cards, the Manager – Payments will develop a comprehensive roadmap, manage supplier and merchant relationships, and oversee the payments team to drive success. With a strong focus on innovation, the incumbent will ensure emerging revenue streams are fully integrated, aiming for an increased market share.

Manager – Payments

The Manager – Payments will be the senior champion for the end-to-end management of the cards payments business. This role encompasses strategic planning, administration, and execution to ensure the successful delivery of business objectives. Reporting directly to the Head of Cards, the Manager – Payments will develop a comprehensive roadmap, manage supplier and merchant relationships, and oversee the payments team to drive success. With a strong focus on innovation, the incumbent will ensure emerging revenue streams are fully integrated, aiming for an increased market share.

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Responsibility

• Develop and deliver customer-centric, competitive multi-channel payment solutions.
• Oversee the performance and seamless operation of the POS fleet deployed at merchant locations.
• Devise and implement strategies to engage, grow, and retain profitable customers across diverse segments.
• Champion exceptional customer service within Sales and Operations to support sustainable growth.
• Cultivate and maintain strong business partner relationships (internal and external) to achieve objectives.
• Ensure compliance with regulatory and card payment industry rules and regulations.
• Establish robust processes, policies, and procedures to drive operational efficiency and achieve Key Performance Areas (KPAs).
• Identify opportunities to enhance business processes and introduce innovative methods for improved performance.
• Lead key projects and initiatives to enhance overall business success.
• Establish and monitor service level parameters for timely and effective support service delivery.
• Stay updated on industry trends and best practices, fostering ongoing upskilling for self and team.
• Provide leadership by motivating, coaching, and retaining staff, ensuring effective delegation and timely task completion.
• Analyze revenue and cost data, tracking performance against budget and making strategic recommendations to optimize volume and profitability.

Profile

• Degree in Management, Finance, Accounting, or a related field.
• Minimum of 5 years’ experience in a managerial role, preferably within the card or payments industry.
• Strong understanding of acquiring solutions and technical knowledge of POS systems.
• Proficiency in Microsoft Office tools.
• In-depth knowledge of the card industry and payment systems.
• Effective communication, organizational, and interpersonal skills.
• Ability to operate within tight deadlines and manage multiple priorities simultaneously.
• Flexibility and the ability to establish personal priorities.

We believe in equal opportunities

Cim Finance is committed to cultivating an inclusive and equitable workplace

where everyone feels valued and empowered to grow. We welcome individuals

From All Backgrounds, Identities, Abilities, And Life Experiences. Diversity

strengthens us. It fuels innovation, drives success, and enriches our collective

experience. We are dedicated to providing our team with the support, resources,

and opportunities they need to achieve their full potential.