Customer Care Executive- UAEN

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Job Description

• Under the direction of the Fire & Safety Officer
• To perform duty on each floor
• To adhere to the visiting hours for patient attendants visits strictly.
• Always to be polite and kind in executing their duties.
• To continuously monitor whether everything is in order on each floor.
• To report to the security staff and brief the occurrences of the day before they finish their daily work.
• To ensure always ER & main entrance is kept cleared, free of traffic and clean at all times.
• To help handicapped and sick patients to reach the doctor/investigation area.

• Functions as a resource regarding hospital information for patients & visitors.
• Inform patrons/patients/visitors where to find telephones, restrooms, and the refreshment stand.
• Attenders and patients from OPD are guided to emergency department for consultations after 2100H.
• To make sure that no attender enters in ICU without permission from the authority.
• In case of fire / hazard inform to concerned authorities / management.
• Ushers make sure that fire exits are clear and unlocked. In the case of an emergency they help the people leave the hospital in a safe, calm, and orderly manner.
• To make sure that nobody smokes in the area.
• Projects an image of professionalism in communication, appearance and conduct. Supports the Security department mission.
• To maintain and convey a neat, attractive appearance at all times.
• Performs other duties as assigned.

Responsibilities

• Under the direction of the Fire & Safety Officer
• To perform duty on each floor
• To adhere to the visiting hours for patient attendants visits strictly.
• Always to be polite and kind in executing their duties.
• To continuously monitor whether everything is in order on each floor.
• To report to the security staff and brief the occurrences of the day before they finish their daily work.
• To ensure always ER & main entrance is kept cleared, free of traffic and clean at all times.
• To help handicapped and sick patients to reach the doctor/investigation area.

• Inform patrons/patients/visitors where to find telephones, restrooms, and the refreshment stand.
• Attenders and patients from OPD are guided to emergency department for consultations after 2100H.
• To make sure that no attender enters in ICU without permission from the authority.
• In case of fire / hazard inform to concerned authorities / management.
• Ushers make sure that fire exits are clear and unlocked. In the case of an emergency they help the people leave the hospital in a safe, calm, and orderly manner.
• To make sure that nobody smokes in the area.
• Projects an image of professionalism in communication, appearance and conduct. Supports the Security department mission.
• To maintain and convey a neat, attractive appearance at all times.
• Performs other duties as assigned.

Qualifications

• At least a High School graduate or its equivalent
• Effective oral and written communication skills in the English language. Arabic is desirable but not essential.
• Ability to perform effectively in stressful situations and with patience in handling crowd
• Must possess a good “power of observation”
• Demonstrates effective communication, interpersonal skills, knowledge of proper body mechanics, safety measures and infection control, and ability to follow instructions.

Job Info

• Job Identification 3758
• Job Category Administration
• Posting Date 01/15/2025, 08:26 AM
• Apply Before 03/31/2025, 08:26 AM
• Job Schedule Full time
• Locations NMC Specialty Hospital, Dubai, AE

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