Customer Service + Admin Specialist

Job Title: Customer Service + Admin Specialist – 100% remote

Schedule: M-F, 9-6PM Pacific Time

Salary: $900 – $1200/month

We are a luxury coffee brand committed to delivering premium products and unparalleled customer experiences. Join our team and be part of a company that values excellence and innovation

Please make sure to complete the assessment upon submitting your application.

Assessment here: https://app.testgorilla.com/s/szxt1g0g

Responsibilities:

• Act as the primary point of contact for customer inquiries via phone, email, and chat, ensuring prompt and effective issue resolution.
• Handle daily administrative tasks such as order processing, inventory management, and data entry with accuracy and efficiency.
• Collaborate with marketing and sales teams to ensure consistency in customer communications and promotions.
• Maintain and update customer records in the CRM system, ensuring data accuracy and completeness.
• Generate and analyze reports on customer feedback and service metrics to identify trends and recommend process improvements.

Requirements:

• Proven experience in customer service and administrative roles, ideally within the eCommerce or luxury goods industry.
• Excellent verbal and written communication skills, with a professional and customer-focused demeanor.
• Strong organizational skills and attention to detail, with the ability to manage multiple tasks effectively.
• Proficiency in CRM software, Microsoft Office Suite, and data management tools.
• A proactive and collaborative approach to problem-solving and team coordination.

Tools to use

• CRM Software: (e.g., Salesforce, HubSpot, or Zendesk)
• Office Suite: Microsoft Office Suite (Word, Excel, etc.)
• Data Management Systems: Relevant platforms for organizing and processing data