Front Office Representative
Job Description
Department: Emerald Logistix
Location: New Orleans, LA
Compensation: $17.45 – $24.00 / hour
Description
Job Title: Front Office Representative
Location: New Orleans, LA
Employment Type: Full-time
Job Summary
We are seeking a friendly, organized, and professional Front Office Representative to manage our front desk and provide exceptional customer service. You will be the first point of contact for clients, visitors, and employees, ensuring a welcoming and efficient experience.
Key Responsibilities
- Customer Interaction: Greet clients and visitors warmly, addressing inquiries and directing them to the appropriate departments or personnel.
- Communication: Answer and manage phone calls, emails, and other correspondence efficiently and professionally.
- Scheduling: Manage appointment bookings, maintain schedules, and confirm meetings or reservations.
- Administrative Support: Perform general office tasks, including filing, data entry, and managing office supplies inventory.
- Record Keeping: Maintain accurate records of visitor logs, deliveries, and other relevant documentation.
- Problem-Solving: Address and resolve customer complaints or issues promptly and effectively, escalating when necessary.
Skills, Knowledge and Expertise
- High school diploma or equivalent; additional qualifications in office administration are a plus.
- Strong verbal and written communication skills.
- Excellent organizational and multitasking abilities.
- Proficiency in office software (e.g., MS Office, scheduling tools).
- A professional appearance and demeanor.
Benefits
- Opportunities for career growth and development.
- Health, dental, and vision insurance options.
- Paid time off and holidays.
- A dynamic and collaborative work environment.