Service Manager

Permanent contract | £38,626 to £40,476 per annum (Scale J) | 37 hours per week | County Hall, Norwich or Havenbridge House/Greyfairs House, Gt Yarmouth

An exciting opportunity has arisen for a Registered Service Manager to join the Norfolk First Support (NFS) team. We are looking for a service manager with reablement experience or an interest in reablement to join the team. Norfolk First Support delivers services to adults in Norfolk in their own homes for up to 6 weeks, assisting them to regain skills they may have lost following an illness or hospital admission. The aim is to enable them to regain their independence as much as possible while also reviewing their ongoing care needs.

As Service Manager you will be registered with CQC and responsible for teams of Operational Managers, Reablement Assistant Practitioners, Reablement Liaison Officers and Support Workers. The teams assess and review reablement goals and provide intensive support to determine and improve levels of functional independence. You will be responsible for all aspects of service delivery, governance, and compliance to ensure the provision of a high quality service. You will be required to prepare the service for CQC/PAMMS inspections.

You will have the support of the Senior Management Team in NFR to ensure you have all the resources necessary to ensure a smooth operation of the service.

The Service Manager will work collaboratively with other NFR services and a range of key stakeholders to consistently embed reablement practices across the area, ensuring a holistic approach to remove blockages, resolve issues, and ensure the council’s duties regarding hospital discharge are met effectively and efficiently.

The Service Manager will lead on operational performance to ensure managers are maximising efficiency, customer outcomes are positive and performance indicators are met, ensuring the team deliver a high-quality service which meets customer demands and improve outcomes.

The applicant must demonstrate the ability to use IT, have knowledge or experience of working in a Social Care or Health setting and have experience of managing staff.

Benefits of working for Norfolk First Response: Competitive annual leave per year, competitive pension scheme, guaranteed salaried hours, regular working pattern, paid mileage, paid induction, and Norfolk Rewards Scheme.

These are some benefits you can enjoy by working for Norfolk County Council:

• Competitive salary
• Generous holiday entitlement with the ability to buy and sell leave
• Health and Wellbeing services including fast-track physiotherapy and a free counselling service
• Flexible working opportunities including flexi-time, part time, remote and hybrid working – dependant on your job role and business need.
• Financial benefits such as:
• ‘ Norfolk Rewards’ our employee discounts programme which helps you save money on almost anything, from everyday groceries and clothes, to holidays, new technology, gym membership, trips to the cinema and days out.
• A Blue Light card for Fire Service and Social Care Workers
• Relocation expenses paid upfront (where applicable)
• An advance of your expenses if you travel for work
• Local Government Pension Scheme with generous employer contribution, life assurance, death in service payments and dependants’ pensions.
• A payment if you refer someone you know to a hard to fill job.
• Tax efficient ways of getting extra pension, new bikes and electric cars.

Before you apply, we recommend reading the full Job Description and Person Specification to help you demonstrate you meet the criteria. You can also find information on our Terms and Conditions here.

Already a Norfolk County Council employee? See and apply for internal and external vacancies in myOracle using your @norfolk.gov.uk or @nccal.ac.uk email.

Closing date: 28 January 2025 at 23:59