Population Health Outreach Specialist (28887)

We operate six convenient locations throughout Reno and Sparks, providing comprehensive, top-quality medical services, dental and pediatric care, behavioral health, low-cost pharmacies, nourishing food pantries, and more.

Job Summary: The Population Health Outreach Specialist’s primary objective is to work with the Population Health team on value-based program projects. This role involves providing support for client implementation, primary care provider (PCP) assignment/reassignment, and handling outreach to health plan partners. This position supports the Population Health team by engaging in strategic outreach to Community Health Alliance (CHA) patients. It involves organizing, engaging, and tracking outreach efforts that promote health and wellness in the community. This position must demonstrate exceptional customer service skills and professionalism. This position is required to be bilingual (Spanish speaking).

Our Team Members Enjoy Benefits That Include

• Competitive salary: $34,089-$51,133
• 100% company paid employee medical insurance and 90% paid vision and dental on the 60th day from date of hire.
• Continuing education benefit available at $500 per year
• Paid Time Off:
• PTO 15 days/year and increased after one years of service; pro-rated based on FTE status
• 8 paid holidays per year
• CHA paid pension plan at 5% of earnings after one year of service; no employee match
• Additional 403(b)retirement annuity plan for employee to save; no employer match
• CHA provides a $10,000 Accidental Death & Dismemberment policy for each benefit-eligible employee at no cost to the employee. This is an employee benefit paid and sponsored by CHA.

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Essential Duties And Responsibilities

• Responsible for creating and receiving both data reports that reflect the strategic need for outreach.
• Assists the Population Health team in working outreach reports.
• Outreach engagement must be performed in a consistent, kind, compassionate, and respectful manner.
• Scheduling patients appropriately.
• Tracking of all outreach progress as advised by the Population Health team.
• Providing outreach reporting to the assigned Population Health team staff.
• Provide resource assistance during outreach calls (as needed).
• Responsible for collecting, submitting, and tracking primary care provider (PCP) forms.
• Communicate with health plans regarding special projects, including PCP forms.
• Consistently promote health and well-being with a focus on preventative health.
• Must demonstrate strong ability to prioritize and ensure ongoing efforts toward team and project short-term and long-term goals to ensure the completion of the associated projects.
• Must practice exceptional communication skills and exhibit professionalism when directly engaging with the community.
• Keep accurate records and maintain patient confidentiality.

Required Knowledge, Skills & Abilities

• Exceptional customer service skills, patient, and professionalism
• Communication etiquette
• Knowledge of Electronic Medical Records (EMR) system scheduling and patient chart navigation or ability to quickly learn
• Demonstrates experience managing tracking reports (Excel spreadsheets)
• Skilled with Excel and Microsoft Office
• Ability to summarize reporting information
• Knowledge of medical terminology
• Ability to work and interact effectively and positively with other staff members to build and enhance teamwork
• Skill in accuracy, attention to detail, and organization
• Ability to maintain confidentiality of financial and medical information according to Health Insurance Portability and Accountability Act (HIPAA) regulations
• Ability to solve practical problems and identify pathways to resolve risks and barriers
• Ability to exercise good judgment in appraising situations and making decisions
• Ability to understand and respond appropriately, effectively and sensitively to any population
• Ability to read, write legibly and calculate mathematical figures
• Ability to hear and speak to converse over the telephone and in-person in a professional and respectful manner, in both English and Spanish
• Can operate various office equipment, such as calculator, copy machine, fax, smart phone, and telephone system

Education and Experience: High School Diploma or GED required. One year of relevant experience is preferred. Must be able to read, write, and speak Spanish fluently.

Work environment: Indoor environment

Physical demands: Ability to maintain driver’s license and to travel throughout the community as well as between clinic sites as needed. Ability to sit or stand. Ability to express or exchange ideas by means of spoken word to impart oral information to co-workers or patients and to convey spoken instructions to others accurately, loudly or quickly. Ability to hear and understand verbal communication.

Travel required: Up to 25%