Customer Success Representative
Job Description
About Our Client
A healthcare-focused organization is addressing clinician burnout with innovative AI solutions, including an AI-powered scribe that automates medical documentation. Since its May 2023 launch, the product has gained 15,000 paying clinicians, generating $16M ARR and producing over 1 million patient notes monthly, improving clinician satisfaction. Backed by leading venture capital, the company is expanding its offerings to include patient-facing tools, insights, and EHR integrations. They seek driven, ambitious individuals to join their passionate team and support healthcare providers in delivering better care.
About The Role
A highly motivated and detail-oriented Customer Success Representative is needed to join the team. The ideal candidate should be enthusiastic about customer satisfaction and possess outstanding communication skills. This individual will manage support tickets, respond to customer inquiries, and ensure the timely resolution of issues.
How you will have impact
– Effectively manage incoming support tickets using the ticketing system, prioritizing based on urgency and customer satisfaction impact.
– Collaborate with cross-functional teams, including technical support and product development, to resolve complex issues and escalate when necessary.
– Proactively identify trends and patterns in customer issues to mitigate recurrence and enhance overall product/service quality.
– Educate customers on product features, best practices, and troubleshooting techniques to optimize their experience and encourage adoption.
What you will bring
– A Bachelor’s degree in Business Administration, Communications, or a related field is preferred.
– Prior experience in a customer-facing role, ideally in customer support or success.
– Excellent communication and interpersonal skills, with the ability to convey technical information simply and clearly.
– Strong problem-solving skills and high attention to detail.
– Proficiency in customer support software and CRM systems.
– Ability to excel in a fast-paced environment and adapt to shifting priorities.
– A customer-centric mindset with a commitment to delivering outstanding service.
Nice to Haves
– These are preferred skills that would enhance a candidate’s fit but are not mandatory.
Benefits
– Competitive salary and equity in a high-growth organization
– Opportunity to make an immediate impact
– Comprehensive medical, dental, and vision coverage for US-based employees
– Unlimited PTO
– Company-sponsored annual retreats
– A collaborative, remote-first environment emphasizing asynchronous communication