Spa Receptionist

As the first point of contact for our guests you will play a crucial role in ensuring an exceptional and relaxing experience from the moment of arrival to our 5 star luxury & prestigious spa.

Key Responsibilities:

• Guest Reception and Assistance:
• Greet all spa guests warmly and courteously.
• Check-in guests for their appointments, ensuring they feel welcomed and comfortable.
• Provide information on spa services, treatments, and facilities.
• Appointment Scheduling:
• Manage spa bookings and schedule appointments efficiently.
• Answer phone calls and respond to emails regarding spa inquiries and reservations.
• Confirm and remind guests of their upcoming appointments.
• Administrative Duties:
• Maintain accurate records of spa treatments, guest preferences, and sales.
• Process payments and manage vouchers.
• Handle guest feedback and complaints with professionalism.
• Facility Management:
• Ensure the spa reception area is clean, organised, and inviting.
• Monitor the inventory of spa products and supplies, placing orders with the assistance of spa management when needed.
• Collaboration:
• Work closely with spa therapists and other hotel team members to ensure seamless service.
• Participate in team meetings and training sessions to stay updated on new services and products.

Qualifications:

• Previous experience in a receptionist or customer service role, preferably in a spa or hospitality setting.
• Excellent communication and interpersonal skills.
• Strong organisational skills and attention to detail.
• Ability to multitask and manage time effectively.
• Friendly, approachable, and professional demeanor.
• Passion for wellness and customer service.