Field Operations Specialist

Scenthound is the first membership-based franchise providing affordable and accessible wellness-focused dog care. Dogs need consistent care to keep all their parts healthy, from their Skin and Coat to their Ears, Nails, and Teeth (that’s the “SCENT” in Scenthound)! At Scenthound, we’re committed to providing every dog with the care necessary to help maintain their health and keep them clean and happy.

Founded in 2015 and Franchising since 2019, our revolutionary concept, technology- driven strategy, and proven model are fueling rapid nationwide growth. On pace to open over 250 locations by 2026, Scenthound is establishing itself as the preeminent solution for routine and preventive dog care.

POSITION SUMMARY:

As a Scenthound Field Operations Specialist, your main responsibilities will be upholding our brand values through in-person and virtual training facilitation, analyzing franchisee and employee training needs, identifying training gaps and continuity, and assisting in creating new or updated training resources in partnership with subject matter experts. A successful Field Operations Specialist is a proactive and clear communicator who acts with a sense of urgency, proactively solving problems, adapting to change, and loves working dogs and people alike!

REQUIREMENTS:

• Experience in a teaching, training, or coaching position
• Experience creating and/or assisting in the development of training resources
• Experience in a sales and/or customer experience environment
• Willingness to travel (up to 60%)
• Must be comfortable handling all dog breeds
• Stamina to stand for long periods; strength to lift up to 50 pounds

PREFERRED EXPERIENCE:

• Franchisor Operations
• Franchisee Support

RESPONSIBILITIES:

• Collaborate with Subject Matter Experts to develop and maintain training materials
• Organize in-house and offsite learning activities, including presentations, role-playing exercises, job observations, and assessments
• Facilitate orientations and trainings for Franchise owners and employees
• Evaluate trainee performance to provide continued support
• Stay up to date on Scenthound processes and L&D best practices
• Be available to franchise owners, managers, and trainees for training support
• Other tasks or responsibilities as required

SKILLS AND ABILITIES:

• Energetic, motivating, and encouraging
• Patient, confident, and adaptable
• Strong communication and interpersonal skills
• Classroom management skills
• Detail oriented
• Works well individually and collaboratively
• Organized, prompt, and consistent
• Proficient with Microsoft Office Suite and emerging technology
• Accountability to hold self and others to Scenthound Standards

BENEFITS:

• Health insurance with company contribution
• Dental and Vision insurance
• Life insurance
• Paid time off
• 401(k) with company match
• Free routine wellness services for your dog
• Energetic, fun, loving work environment
• Unlimited growth potential with an expanding business
• Competitive compensation

This is a remote position.